field_job_employment_type

field_job_occupational_field_parents_all

job_organization_name

city

state

<h3>Job Description</h3>
Job Description
Summary/Objective
The quality assurance specialist supports the QMS and conducts quality assurance audits assuring company policies and procedures are maintained and product integrity is preserved. Consults with management to resolve quality, production, and efficiency problems. Functions as an information source to various company departments when special and critical quality issues occur. Function in conjunction with manager, quality assurance services, on special department projects. 
 
Essential Functions
<ul>
<li>Support management to ensure that the ISO 9001 Quality Management System is suitable, adequate and effective.</li>
<li>Conduct quality audits for ISO 9001 QMS.</li>
<li>Confirm that audit procedures are properly carried out and assigned work schedules are maintained. </li>
<li>Determine overall product quality and distribution by conducting and evaluating various processes and tests. </li>
<li>Support management in resolving major quality problems at production facilities, warehouses, and otherareas as required. </li>
<li>Evaluate and take corrective action when necessary with regard to nonconformance or process interruptions. </li>
<li>Confirm policies, procedures, and work instructions are being reviewed and maintained. </li>
<li>Identify gaps or improvements in the QMS.</li>
<li>Consult with management and personnel on better operational procedures to improve overall efficiency and product yields. </li>
<li>Function as an information source for other departments when critical quality issues arise. </li>
<li>Assist in development of special department projects and work in conjunction with manager, quality assurance services. </li>
<li>Responsibility of QMS training and preparing new employees for the quality department.</li>
<li>Reports to Quality Assurance Manager.</li>
<li> </li>
</ul>
Competencies
<ul>
<li>Performance Management.</li>
<li>Technical Capacity.</li>
<li>Discretion.</li>
<li>Problem Solving/Analysis.</li>
<li>Decision Making.</li>
<li>Communication Proficiency.</li>
<li>Collaboration Skills.</li>
</ul>
 
Supervisory Responsibility
This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.
 
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this position. Reasonable accommodations may be made to enable individuals 
with disabilities to perform the functions. 
 
While performing the duties of this position, the employee is regularly required to talk or hear. The employee 
frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally 
required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. 
The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position 
include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. 
 
This job description in no way states or implies that these are the only duties to be performed by the employee(s) 
incumbent in this position. Employees will be required to follow any other job-related instructions and to perform 
any other job-related duties requested by any person authorized to give instructions or assignments.
 
All duties and responsibilities are essential functions and requirements and are subject to possible modification to 
reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses 
the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals 
who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed 
in this document are the minimum levels of knowledge, skills or abilities.
 
This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Call Center Quality Representative

<h3>Job Description</h3>
Job Description
We are seeking an organized Project Assistant to support project management efforts across various initiatives. The ideal candidate will have strong organizational and communication skills, the ability to manage multiple priorities, and experience working with teams to ensure project goals are met on time and within budget.
Key Responsibilities:
<ul>
<li>
Provide oversight of overall project cost, scheduling, estimating, and change management throughout the project lifecycle.
</li>
<li>
Understand project scope, contract requirements, and help set priorities for the project team.
</li>
<li>
Lead cost and schedule tracking, including developing projections and estimates.
</li>
<li>
Establish communication plans and follow up with team members to manage task schedules effectively.
</li>
<li>
Identify and implement opportunities for process improvements within project execution.
</li>
<li>
Maintain and support project documentation, including lessons learned and change control processes.
</li>
<li>
Monitor team performance and allocate resources efficiently to meet project objectives.
</li>
</ul>
Qualifications:
<ul>
<li>
Minimum of 1 year of relevant experience in a project coordination or administrative support role.
</li>
<li>
Bachelor's degree in Business or a related field is required.
</li>
<li>
Proficient in Microsoft Office Suite, including Excel; experience with MS Project is highly desirable.
</li>
<li>
Demonstrated experience in team coordination, task organization, and administrative process development.
</li>
<li>
Experience with technical writing and continuous improvement process standardization is preferred.
</li>
</ul>
Company DescriptionWith over 35 years of experience, Tri-Starr is comprised of exceptionally talented and experienced Recruiters, Researchers, Interviewers and Industry Experts. Through in-depth research and one on one coaching, we identify your strengths and match them with positions that allow you to thrive - no excuses. At Tri-Starr, we work for you. 
<h3>Company Description</h3>
With over 35 years of experience, Tri-Starr is comprised of exceptionally talented and experienced Recruiters, Researchers, Interviewers and Industry Experts. Through in-depth research and one on one coaching, we identify your strengths and match them with positions that allow you to thrive - no excuses. At Tri-Starr, we work for you.

Administrative Project Assistant

<h3>Job Description</h3>
Job Description
Construction - Entry Level Cable Installer – FREE PAID TRAINING PROVIDED!
Are you looking for a career? Looking for an opportunity to expand your skill set and become a valuable member of a team? Looking for the opportunity to eventually advance to a leadership position?
We’re holding a free, PAID training session for entry-level installers who want to get in the Structured Cabling industry.
Please apply today by calling/texting Allie at 713-481-5956 or emailing your resume to <a href="mailto:allie@outsource.net" target="_blank">allie@outsource.net</a> or apply directly to this posting by clicking “Apply” below.
NO previous experience in the industry is required to attend this training - we are looking for motivated individuals who are seeking to learn a skilled trade and are interested in building a successful and fulfilling career!
Qualified Candidates for this training class will have the following traits:
• Energetic, eager, and motivated
• High level of professionalism
• Willingness to learn
• Reliable Transportation
• Ability to lift 50 pounds
• Ability to work on a ladder
NO previous experience in structured cabling is required. We will provide paid training!
Upon successful completion of the class, each graduate will receive all of the entry level tools needed to start in this industry, FREE OF CHARGE.
After successful completion, you will be eligible to work with us and our clients immediately. We have opportunities all over the Houston area.
If you are looking for a new job opportunity with the possibility for growth, advancement, and fulfilling work at the end of the day, then this class is for you!
Referral Bonuses of up to $250 for referrals that result in a placement – simply click “REFER” below to share with a friend!
Company DescriptionOutsource is the Nation's leading provider of low voltage and electrical talent. We work EXCLUSIVELY in electrical and low-voltage, and have been placing candidates of all levels with the right companies since 1998 so we know a thing or two about making a good match. Outsource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status. 
<h3>Company Description</h3>
Outsource is the Nation's leading provider of low voltage and electrical talent. We work EXCLUSIVELY in electrical and low-voltage, and have been placing candidates of all levels with the right companies since 1998 so we know a thing or two about making a good match. \r\n\r\nOutsource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

Construction - Entry Level Cable Installer

<h3>Job Description</h3>
Job DescriptionDescriptionAs a Mission Design Engineer at Impulse, your core responsibility will be to design and optimize in-space servicing missions which meet or exceed the requirements of potential customers. This role is part of the Product and Business Development team but will require working closely with multiple teams including the Engineering team. This role will support proposal development and help ensure the mission designs and solutions proposed to customers are technically sound. Some travel to interface directly with customers may be required. Responsibilities
<ul>
<li>Create mission designs which efficiently accomplish the stated goals of potential customers</li>
<li>Maintain familiarity with the technical performance capabilities of Impulse’s space vehicles</li>
<li>Develop tools to efficiently analyze, interpret, and present mission design results</li>
<li>Assist in the effort of incorporating mission design technical details into written proposals</li>
<li>Meet with customers to collect requirements and hear feedback regarding proposed mission designs</li>
<li>Analyze proposed mission designs for effectiveness and identify areas of improvement</li>
<li>Assist the Engineering team in the effort to continuously improve the spacecraft simulation and trajectory optimization software suite</li>
<li>Work closely with other Product and Business Development team members to understand the needs of each customer and agree on the best approach for each proposal opportunity</li>
<li>Examples of technical effort the mission design process may include: high-level CONOPs creation, preliminary trajectory optimization, requirements compliance verification, propellant budgeting, power budgeting, link budgeting, etc. </li>
</ul>
 Minimum Qualifications
<ul>
<li>Bachelor’s degree in engineering or related field&nbsp;</li>
<li>2+ years of experience working in a technical role</li>
<li>2+ years' of demonstrated experience with orbital mechanics and spacecraft operations</li>
<li>2+ years' of demonstrated proficiency in a programming language</li>
<li>Functional knowledge of spacecraft systems design and payload accommodations</li>
<li>Ability to communicate technical material clearly and professionally</li>
</ul>
 Preferred Skills and Experience
<ul>
<li>Master’s degree in a technical degree area</li>
<li>4+ years' of demonstrated proficiency in a programming language (Python preferred)</li>
<li>4+ years of demonstrated experience with mission design: mission profile creation, analysis, execution, etc</li>
<li>Experience in one or more customer-facing roles</li>
<li>Demonstrated hands-on experience with spacecraft assembly, or integrating payloads onto spacecraft</li>
<li>Demonstrated experience operating spacecraft on-orbit</li>
<li>Demonstrated knowledge with the space industry</li>
<li>Demonstrated ability to operate in a startup environment</li>
<li>Experience operating CAD software</li>
<li>Experience with creating physics simulations or using orbital simulation software</li>
</ul>
Additional Information: Compensation bands are determined by role, level, location, and alignment with market data. Individual level and base pay is determined on a case-by-case basis and may vary based on job-related skills, education, experience, technical capabilities and internal equity. In addition to base salary, for full-time hires, you may also be eligible for long-term incentives, in the form of stock options, and access to medical, vision &amp; dental coverage as well as access to a 401(k) retirement plan. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here. &nbsp; Impulse Space is an Equal Opportunity Employer; employment with Impulse Space is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Mission Design Engineer

<h3>Job Description</h3>
Job Description
Software Development Manager
LOCATION: 12211 Science Drive, Orlando, FL 32826-3276
Clearance Requirement: Clearable U.S. Citizen able to pass a background investigation for a Secret Federal Security Clearance.
Job Summary: We are seeking an experienced and motivated Software Development Manager to lead the design, development, and deployment of custom business applications using Microsoft Power Platform technologies. This role requires strong technical expertise in Power Apps, Power Automate, and Power BI, as well as leadership in guiding a team of developers and collaborating with cross-functional stakeholders to deliver scalable, secure, and high-impact solutions.
Responsibilities:
<ul>
<li>Lead the design and architecture of solutions using Power Apps (Canvas and Model-Driven), Power Automate, and Power BI.</li>
<li>Guide and mentor a team of Power Platform developers, conducting code reviews and providing technical oversight.</li>
<li>Develop scalable, maintainable applications and workflows, ensuring alignment with best practices, compliance, and organizational standards.</li>
<li>Integrate Power Platform solutions with a variety of data sources including SharePoint, Microsoft Dataverse, SQL Server, and external REST APIs.</li>
<li>Lead the implementation of Power BI reports and dashboards, ensuring effective data modeling and visualization.</li>
<li>Collaborate with stakeholders, including business analysts, infrastructure teams, and end users, to gather requirements and translate them into technical solutions.</li>
<li>Ensure secure development practices in accordance with STIG and federal compliance requirements.</li>
<li>Define and maintain development standards, coding guidelines, and documentation for Power Platform projects.</li>
<li>Manage ALM processes, including solution packaging, deployment pipelines, and version control (e.g., Azure DevOps, Git).</li>
<li>Deliver internal workshops, training sessions, and documentation to support knowledge transfer and team upskilling.</li>
</ul>
Required Qualifications:
<ul>
<li>U.S. Citizenship with the ability to obtain and maintain a federal security clearance.</li>
<li>Secret Clearance Required to Start</li>
<li>6+ years of software development experience, including 3+ years with Microsoft Power Platform tools.</li>
<li>Proven experience leading Power Platform development teams or projects.</li>
<li>Expertise in Power Apps (Canvas and Model-Driven), Power Automate, and Power BI.</li>
<li>Deep knowledge of Microsoft Dataverse, Common Data Service, SharePoint integration, and SQL Server.</li>
<li>Proficiency in JavaScript, C#, .NET, and data modeling for backend or hybrid solutions.</li>
<li>Strong understanding of Agile methodologies and experience managing work in Agile frameworks (e.g., Scrum, Kanban).</li>
<li>Familiarity with secure development practices, STIG compliance, and federal IT standards.</li>
<li>Excellent communication skills, with the ability to convey technical concepts to technical and non-technical audiences.</li>
</ul>
 
Company Description
LinTech Global is an award-winning, ISO 9001:2008 certified business and GSA contract holder providing diversified Information Technology services to both Civilian and Defense agencies. Services include Software Development, Systems Integration, Data Management, Project Management, Operations &amp; Maintenance, Cybersecurity, and Training and Audio/Visual (AV) Solutions. The LinTech Global team is comprised of individuals who are dedicated to the success and sustainability of our customers and their missions. Our combination of technical expertise, big business experience, and small business agility allows us to promptly provide our customers with exceptional IT and engineering solutions.
Benefits
Our robust benefits package includes Open Paid Time Off, Paid Holidays, Company-paid Life/AD&amp;D, Company-paid Short Term and Long-Term Disability, Health Insurance with Company Contribution, 401k Plan with Company Match, Employee Recognition Program, opportunity for Employee Referral Bonus, opportunity for annual Performance Bonus and much more!
EEO Statement
LinTech Global, Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need. All applicants will be considered for employment without attention to race, religion, color, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation and related medical conditions), marital status, genetic information (including characteristics and testing), gender, sexual orientation, gender identity or expression, military and veteran status, or any other status protected under federal, state, or local law in the locations where we operate. If you are an individual with a disability and would like to request reasonable accommodation as part of the employment selection process, please contact Human Resources. The Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan. This plan is available for inspection upon request.
<a href="http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reader_optimized.pdf" target="_blank">http://lintechglobal.com/wp-content/uploads/2017/09/poster_screen_reade…</a>
#DICE
#LI-LM1
 
This role requires customer approval, suitability to hold a public trust and successful completion of a preemployment background screening. 
 Job Posted by ApplicantPro

Software Development Manager

<h3>Job Description</h3>
Job Description
Job Title:Senior Data Scientist and BI Specialist
Location:New York, NY 10019
Salary/Payrate:$160K to $220K annually plus bonus and AWESOME benefits!!!
Work Environment: Hybrid (Remote 1 day a week)
Term:Permanent / Fulltime
Bachelors degree required:Yes
Referral Fee: AMS will pay $500 should the person you refer gets hired
 

JOB DESCRIPTION
#LI-FL1
Our client, an AM Law 50 firm, is looking to hire a Senior Data Scientist and BI Specialist at their offices in New York City. This is a full time, direct hire role paying an annual salary of $160K to $220K plus a performance-based bonus and excellent benefits package. The position will allow for remote work one day a week.
The Senior Data Scientist and BI Specialist is responsible for analyzing complex data sources and translating them into business solutions via AI/Machine Learning and Business Intelligence platforms. 
Primary Responsibilities: 
 Design and implement Business Intelligence solutions to meet the business needs of Practice Groups and Business Professional departments. 
 Perform data analysis and apply transformations against both structured and unstructured data to unlock business insights. 
 Develop dynamic Data Visualizations and Reports based on complex business requirements. 
 Curate and prepare data for use with LLMs and train/tune models as needed to achieve project objectives. 
 Collaborate with Practice Groups and Business Professionals areas to determine how best to leverage AI technologies to enhance business processes and introduce new capabilities. 
 Work closely with Network Systems, Information Security and Electronic Information Governance to teams to ensure compliance with security and governance standards. 
 Follow established SDLC methodologies and best practices. 
Qualifications: 
 Bachelor's degree from an approved and accredited college. 
 Legal experience preferred. 
 5+ years development experience building Data Visualizations and Reports using Microsoft Power BI and/or Tableau. Power BI preferred. 
 5+ years development experience with AI/Machine Learning/LLMs. 
 Experience with relational database design/modeling SQL scripting. Microsoft SQL Server preferred. 
 Experience with scripting and programming languages to perform data cleaning and apply transformations to analyze structured and unstructured data. 
 5+ years development experience using Python or C#, REST-based APIs and software development kits (SDKs). 
 Able to work independently, as well as within a team, and take the lead on projects.

Senior Data Scientist and BI Specialist- 3241724

<h3>Job Description</h3>
Job Description
The Mission Starts Here
TheIncLab engineers and delivers intelligent digital applications and platforms that revolutionize how our customers and mission-critical teams achieve success. 
We are where innovation meets purpose; and where your career can meet purpose as well. We are looking for an IT Specialist for our Nashville office. We encourage you to apply and take the first step in joining our dynamic and impactful company.
Your Mission, Should You Choose to Accept
As IT Support Specialist, you will play a critical role in ensuring the smooth operation of our internal IT services, as well as lead tasks/projects to drive our technological initiatives forward, while providing exceptional technical support to our staff. The ideal candidate will have demonstrated experience and knowledge in supporting a large enterprise IT environment; a self-starter with strong technical proficiency, problem-solving, adaptability, and people skills. 
What will you do?
<ul>
<li>Troubleshoot and provide hands-on and remote technical support to staff for hardware, software, network or other technological items. </li>
<li>Assist with onboarding new employees, including and setting up new devices, accounts and access to company resources.  </li>
<li>Manage and track IT inventory including devices and licenses.</li>
<li>Install, maintain, monitor IT systems to ensure optimal performance, availability, reliability and security. Perform basic network maintenance and system upgrades, including patches, hot fixes, and security configurations. Manage network and data security, including firewalls, antivirus, and email security. </li>
<li>Manage and monitor SIEM systems for threat detection, incident response, and security monitoring. Stay updated with the latest industry trends and technologies, and recommend solutions to improve efficiency and security. </li>
<li>Maintain accurate and up-to-date documentation of IT systems, processes, and procedures. Create user manuals and guides as needed. Document all technical support interactions and resolutions.  </li>
<li>Configure and manage Microsoft 365/Entra ID tenant. Use Microsoft Intune for device and application management. Implement device compliance, app protection, and conditional access policies to ensure secure access to organizational resources.  </li>
<li>Assist in managing the SharePoint Online environment. Ensure optimal performance, security, and availability of SharePoint sites. Implement and manage SharePoint features such as workflows, data tagging, and permissions.  </li>
<li>Manage Jira workflows and service management processes, including request handling, incident management, and change management. Customize workflows to align with business processes and improve efficiency.  </li>
<li>Ensure compliance with company policies and industry regulations. Follow security best practices to protect sensitive data and systems. Implement security tools, policies, and procedures in conjunction with the company’s security team. </li>
</ul>
Requirements
<ul>
<li>B.S. in Information Technology, equivalent education, work experience or a combination of the two.  </li>
</ul>
<ul>
<li>2+ years of desktop support experience in Enterprise level IT environments.  </li>
<li>Hands-on experience with Microsoft 365, EntraID, Intune, SharePoint and JIRA.  </li>
<li>Strong knowledge of hardware, software, networking, and security protocols.  </li>
<li>Experience drafting and presenting technical documentation.   </li>
<li>Familiarity with DoD STIGs, NIST and other security-related requirements is a plus.  </li>
<li>Excellent attention to detail, problem-solving, analytical, and communication skills.  </li>
<li>Ability to work independently and as part of a team. </li>
<li>Ability to travel up to 20% based on company needs. Ability to support occasional after-hours and weekend support for upgrades and emergencies.</li>
<li>This is a hybrid position and currently requires three days in office (Tuesday to Thursday).</li>
</ul>
Clearance Requirements
<ul>
<li>Applicants must be a U.S. Citizen and willing and eligible to obtain a U.S. Security Clearance at the Secret or Top-Secret level. Existing clearance is preferred.</li>
</ul>
Benefits
Working at TheIncLab
TheIncLab was founded in 2015 as the first human-centered artificial intelligence (AI+X) lab. We are industry leaders with years of experience in interactive engineering and emerging technology innovation. Our multi-disciplinary teams engineer solutions focused on our customers and their most complex challenges. We offer comprehensive capabilities for rapid ideation, prototyping, software development and deployment. 
At TIL, we foster a culture of relentless optimism. No problem is too hard, no project is too big, and no challenge is too complex to tackle. This is possible due to the positive attitude of our teams. We approach every problem with a “yes” attitude and focus on results. Our motto, “demo or die,” encompasses the idea that failure is not an option.
We do all of this with a work ethic rooted in kindness and professionalism. The positive attitude of our teams is only possible due to the support TIL provides to each individual.
At TIL, we believe that every challenge is an opportunity for growth and innovation. Our teams are encouraged to think outside the box and come up with creative solutions to complex problems. We understand that the path to success is not always straightforward, but we are committed to persevering and finding a way forward.
Our culture of relentless optimism is not just about having a positive attitude; it is about taking action and making things happen. We believe in the power of collaboration and teamwork, and we know that by working together, we can achieve great things. Our teams are made up of individuals who are passionate about their work and dedicated to making a difference.
Learn more about TheIncLab and our job opportunities at <a href="https://www.theinclab.com" target="_blank">https://www.theinclab.com</a>.
Benefits
At TheIncLab we recognize that innovation thrives when employees are provided with ample support and resources. Our benefits packages reflect that:
<ul>
<li>Hybrid and flexible work schedules</li>
<li>Professional development programs</li>
<li>Training and certification reimbursement</li>
<li>Extended and floating holiday schedule </li>
<li>Paid time off and Paid volunteer time</li>
<li>Health and Wellness Benefits include options for Medical, Dental, and Vision insurance along with access to Wellness, Mental Health, and Employee Assistance Programs.</li>
<li>100% Company Paid Benefits that include STD, LTD, and Basic Life insurance.</li>
<li>401(k) Plan Options with employer matching</li>
<li>Incentive bonuses for eligible clearances, performance, and employee referrals.</li>
<li>A company culture that values your individual strengths, career goals, and contributions to the team.</li>
</ul>
**Salary range guidance provided is not a guarantee of compensation. Offers of employment may be at a salary range that is outside of this range and will be based on qualifications, experience, and possible contractual requirements.
**This is a direct hire position, and we do not accept resumes from third-party recruiters or agencies.

IT Specialist

<h3>Job Description</h3>
Job Description
Position Type: 
<ul>
<li>Contract</li>
<li>Onsite</li>
</ul>
Required:
<ul>
<li>Excellent customer service skills required.</li>
<li>Excellent communication skills required.</li>
<li>2 to 5 years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.</li>
<li>Preferred work experience in technical support role but not required.</li>
<li>Required Education: High school diploma or GED with relevant work experience.</li>
<li>Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly.</li>
<li>Self motivated and ability to work on own initiative in a high pressure environment.</li>
<li>Willing to work variable shifts including evenings, weekends and public holidays.</li>
</ul>
Responsibilities:
<ul>
<li>First point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.</li>
<li>Focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.</li>
<li>Demonstrate strong customer service skills to provide phone support including:
<ul>
<li>Listening to the customer to gain an accurate understanding of the situation.</li>
<li>Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue.</li>
<li>Producing accurate, detailed documentation at the client, problem and incident level.</li>
<li>Resolving conflict.</li>
</ul>
</li>
<li>Responsible for high quality end-user technical support, related to enterprise software and hardware.</li>
<li>Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast paced 7x24x365 environment.</li>
<li>Under general oversight, provides after hours and weekend support as needed.</li>
<li>Requires attention to detail, follow through, teamwork focus and positive attitude.</li>
<li>An understanding of technology and the ability to apply that knowledge to support all existing systems.</li>
<li>Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.</li>
<li>Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly.</li>
<li>Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations.</li>
<li>Provides investigation, diagnosis, resolution and recovery for hardware/software problems.</li>
<li>Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software.</li>
</ul>
Company DescriptionHired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen. 
<h3>Company Description</h3>
Hired by Matrix believes in the human touch and starts every partnership with an in-depth conversation. By talking with our clients about their hiring needs and listening to job seekers describe their career goals, we build an understanding of what they are looking for and work hard to make it happen.

Service Desk Agent

<h3>Job Description</h3>
Job Description
No experience is required. Paid training is provided. -Install and calibrate equipment. -Verify TV, Internet and phone services working properly. -Be able to troubleshoot all services, cable wires, splitters and equipment functionality. -Excellent customer service. -make sure that every single job is completed following the company standards. -Educate customers on every service and equipment installed. -Must follow and in compliance with all safety regulations. -Be able to identify all marked and unmarked utilities. -Punctuality and reliability.

Cable Installation Technician

<h3>Job Description</h3>
Job DescriptionOptimal Solutions &amp; Technologies (OST, Inc.) is focused on excellence. We specialize in providing Management Consulting, Information Technology, and Research Development and Engineering services. OST is one of an elite set of companies worldwide to be externally appraised CMMI Level 5.The fundamental distinction of the OST team is its business knowledge in both the public and private sectors. We serve the aerospace &amp; transportation, association &amp; nonprofit, defense, education, energy, financial, healthcare, and technology &amp; telecommunications industries. OST is successful because we listen to our clients, we learn from our clients, and we know our clients.
.NET Developer
Job Description
<ul>
<li>The developers shall implement and support new PTDR WEB and NAVFIT98 technical upgrades and user change requests including support for upgrades to newer versions of Microsoft Visual Studio</li>
<li>The system’s software includes Microsoft Visual Studio 2017 using VB.NET and C#, HTML, Java, JavaScript along with connections to Microsoft Office products and SQL Server. </li>
</ul>
Position Requirements:
<ul>
<li>Six (6) years of experience, to include: Requirements identification, Software Design, Development, and Test and Evaluation</li>
<li>Four (4) years of programming experience with "Specific Project" programming languages</li>
<li>Three (3) years of experience, to include: Database development, Web page design, and Visual Studio Integrated Development Environment tools, asp.net, SQL Server, and HTML development. Note: Experience may be concurrent</li>
<li>High School diploma or GED</li>
<li>Have Completed or can complete the following certifications within one and a half years after assuming duties: Security Plus</li>
<li>Active Secret Clearance</li>
<li>US Citizen</li>
</ul>
Nice to Have:
<ul>
<li>Working knowledge of MS Word, MS Excel, MS Access and Powershell for use in development, data analysis, documentation and status reporting tasks</li>
<li>Ability to work closely with customers to identify and troubleshoot issues</li>
<li>Any of the following Certifications: Certified Software Development Professional (CSDP) (Previously known as Certified Software Engineering Professional (CSEP)), or with COR approval complete a vendor/platform specific certification (e.g., Microsoft Certified Solutions Developer (MCSD), Microsoft Certified Applications Developer (MCAD), Microsoft Certified Database Administrator (MCDBA), Sun Certified Professional (SCP), Red Hat Certification Program (RHCP), CISCO Certified Network Professional (CCNP), Oracle Certified Professional (OCP), other)</li>
</ul>
This is a full time position paying a base salary range, full benefits, and has possible bonus potential based on merit and performance. To be considered for this position, please apply online with a cover letter and MS Word resume.OST is an equal-opportunity employer. Applicants are considered for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other category protected by applicable federal, state, or local law.

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