Software Implementation Project Manager
Job Description
Job Description
"At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK, Ireland, The Netherlands, South Africa, Kenya and North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively
Klipboard, an ERP solution purpose‑built for wholesale distributors, is seeking a smart, enthusiastic, motivated individual who thrives on managing large‑scale software implementation projects. As part of the Professional Services team, you will be responsible for delivering successful implementation projects according to the contracted Statement of Work.
You will guide customers throughout their implementation journey by providing training on Klipboard software, gathering requirements for requested software changes, and collaborating with internal data conversion and technical teams to ensure customer data and processes are migrated successfully. You will also provide onsite support during go‑live and ensure a smooth transition to the Klipboard support team.
Key Responsibilities:
- Conduct onsite discovery sessions documenting customer processes
- Create training plans aligned with customer workflows
- Perform business analysis and tailor process documentation
- Document and communicate software change requests to development
- Deliver product training to customer teams
- Identify topics for standardized LMS training content
- Travel onsite for discovery, training, and go‑live support
- Learn the Klipboard product through videos, meetings, documentation, and hands‑on exploration
- Stay current on new software features
- Maintain accurate project timelines in project management tools
- Provide status reporting to internal and external stakeholders
- Manage scope creep by enforcing the Statement of Work
- Escalate issues or blockers impacting timelines or customer satisfaction
- Ensure customers understand next steps throughout the project
- Manage the Enterprise support queue according to support standards
- Provide technical assistance to the Implementation and Enterprise teams
- Modify and customize reports/templates based on customer needs
- Collaborate with Customer Success to ensure exceptional service
- Work with development to troubleshoot issues and support QA
- Adjust work hours as needed to support team and project demands
Skills, Knowledge and Experience:
- Bachelor’s degree in accounting, Computer Science, Business, or equivalent experience
- Outstanding communication skills (written and verbal)
- Experience managing multiple implementations simultaneously
- Exceptional attention to detail
- Comfort working across time zones via web conferencing and onsite visits
- Ability to identify complex issues and coordinate solutions
- Strong sense of ownership and accountability
- Team‑focused mindset
- PMP or similar certification strongly preferred
Bonus:
- Experience implementing ERP software in wholesale distribution
- Experience working with ERP systems in the distribution space
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name – Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution, automotive, retail, rental, transport management, manufacturing, and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard we've introduced a flexible hybrid work policy, where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work."
Equal Opportunities
As a global company, we value and respect the diversity of our workforce, aiming to empower everyone to embrace each other's differences. We are committed to creating an inclusive workplace where diversity, equity, and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce, where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help, adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However, we recognise that skills and experience come in many forms, and we encourage you to apply even if you don’t meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills, we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CV’s from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes.
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