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<h3>Job Description</h3>
Job Description
We are EnerMech, a specialist service company that delivers safe, integrated solutions for complex energy projects. For over 50 years, we’ve been energizing our clients across the world with unrivaled expertise, equipment, and technology that supports the entire asset life cycle – offshore and on land. We enable progress through our three global business lines: Energy Solutions, Infrastructure &amp; Industrial Solutions, and Lifting Solutions. Within these areas, we offer a wide range of services, including cranes, lifting, fluid power, training, equipment rental, pipeline, subsea, process, and valves – all designed to help you optimize performance, enhance reliability, and improve efficiency. With a focus on operational excellence, we deliver value through our customized integrated solutions. This approach reduces risk and enhances efficiencies making us a leading and trusted partner every step of the way.
Requirements
EnerMech is seeking an experienced Senior Project Manager to lead the safe and profitable delivery of complex energy and industrial services projects. This role has full accountability for HSSE, delivery, commercial performance, and client relationships from award through closeout.

Key Responsibilities
<ul>
<li>Act as EnerMech’s authorized representative to the client, building trusted, long-term relationships</li>
<li>Lead project teams through initiation, planning, execution, handover, and closeout</li>
<li>Champion HSSE leadership and a strong safety culture aligned with EnerMech life-saving rules</li>
<li>Manage contract scope, schedule, change control, cost, revenue, and cash flow</li>
<li>Develop and control project schedules (Primavera P6 or MS Project) and forecasts</li>
<li>Oversee procurement, subcontractors, and supply chain performance</li>
<li>Ensure quality, technical integrity, and “right-first-time” delivery</li>
<li>Maintain effective reporting to clients and internal stakeholders</li>
<li>Identify and manage risks, opportunities, and mitigation actions</li>
<li>Support business development through client engagement, bids, and proposals</li>
</ul>

What We’re Looking For
<ul>
<li>Bachelor’s degree in Engineering, Project Management, or related discipline (or equivalent experience)</li>
<li>7–12+ years project management experience in energy, industrial, or infrastructure services</li>
<li>Strong commercial and contract management capability (changes, claims, EOT/LDs, invoicing)</li>
<li>Proven scheduling, planning, and forecasting experience (P6 / MS Project; Excel; Power BI preferred)</li>
<li>Demonstrated HSSE leadership in high-risk operational environments</li>
<li>Experience working in matrix organisations with multiple stakeholders</li>
<li>Exposure to bids, proposals, and client development (Canadian market experience is an advantage)</li>
</ul>

Preferred Certifications
<ul>
<li>PMP / PMI or APM</li>
<li>Primavera P6</li>
<li>OSHA or equivalent safety certification</li>
</ul>

EnerMech is dedicated to fostering a diverse and inclusive organization. We believe that diversity enriches our team, and we welcome applications from candidates of all backgrounds, cultures, and identities.

Senior Project Manager - LNG

<h3>Job Description</h3>
Job DescriptionSalary: 
JOB SUMMARY
The Quality Assurance Operations Manager supports the Director of Quality Assurance to ensure compliance to regulations and internal procedures while meeting company goals and client requirements. The QA Operations staff reviews all data prior to release and is responsible for the quality review of associated systems (e.g. OOS investigations, SOPs, validation protocols/reports).
 
PRIMARY DUTIES AND RESPONSIBILITIES
<ul>
<li>Provide direct oversight to QA operations staff.</li>
<li>Supervise direct report(s) which includes setting objectives, monitoring performance and conducting reviews.</li>
<li>Review, approve Laboratory test data and reports.</li>
<li>Prepare and approve certificates of Analysis.</li>
<li>Support activities related to internal and external audits.</li>
<li>Represent site Quality group during Client and regulatory audits.</li>
<li>Collaborate with Laboratory management to support company goals.</li>
<li>Works directly with laboratory operations, and other departments responsible for GMP activities to resolve deviations and other compliance issues in a timely manner.</li>
<li>Creates and reports metrics for quality system key performance indicators and provides quality and compliance assessments to senior management as required and contribute to strategic direction or initiatives to achieve organizational effectiveness.</li>
<li>Actively participate in operational excellence programs/initiatives.</li>
<li>Review laboratory protocols and reports for accuracy and compliance to cGMPs, as applicable.</li>
<li>Site system owner for OOS, complaint, and deviation programs.</li>
<li>Review and approval of validation plans, deviations, failure investigations and corrective action plans prior to implementation.</li>
<li>Completes required actions for identified corrective/preventive actions for the Quality department.</li>
</ul>

REQUIREMENTS &amp; QUALIFICATIONS
Qualification include a Bachelors degree in a related discipline with 6+ years of QA/QC experience in the pharmaceutical industry and 2+ years of mentoring and supervising direct reports. Strong familiarity with regulatory/compliance environment (cGMP, GLP) associated with biotechnological, parenteral drug manufacture and/or medical device production. Experience in root cause analysis, risk management, and corrective/preventative action development.

DESIRED SKILLS
<ul>
<li>Enthusiastic, team player, collaborative across all departments to achieve the common goals.</li>
<li>Ability to focus on internal processes while maintaining focus on client needs.</li>
<li>Ability to work in a fast paced, dynamic environment.</li>
<li>Experience with LEAN implementation.</li>
<li>Familiarity with laboratory information management systems.</li>
<li>ISO 17025 or 9001 experience and knowledge.</li>
<li>Demonstrated ability to foster a Quality Culture across the organization.</li>
<li>Team player with integrity and concern for the quality of Company products, services and staff members. Ability to be an effective hands-on leader.</li>
</ul>

Quality Assurance Operations Manager

<h3>Job Description</h3>
Job Description
Job Title: .NET Developer
Location: Hybrid / Onsite as needed (project-dependent)
 
We are partnering with a software services organization that builds and supports custom applications for a variety of clients. We are looking for a hands-on .NET Developer to support the development, enhancement, and maintenance of complex, long-running systems. This role works closely with project managers and business analysts and carries clear ownership of technical execution, code quality, and system stability. This individual will contribute across the full development lifecycle, working within established applications while also supporting modernization and refactoring efforts. The ideal candidate is comfortable navigating existing codebases, collaborating cross-functionally, and delivering reliable, maintainable solutions.
 
Your role:
<ul>
<li>Design, develop, and maintain applications using .NET and C#.</li>
<li>Build new features and enhance existing functionality within established systems.</li>
<li>Participate in technical design discussions and contribute to architectural decisions.</li>
<li>Write clean, maintainable, and well-documented code.</li>
<li>Debug, troubleshoot, and resolve application issues.</li>
<li>Collaborate with project managers and business analysts to understand functional requirements.</li>
<li>Support modernization initiatives, including refactoring legacy components as needed.</li>
<li>Participate in code reviews and adhere to established development standards and best practices.</li>
</ul>
 
What you’ve got:
<ul>
<li>Professional experience as a .NET Developer or Software Engineer.</li>
<li>Strong experience with C# and the .NET framework.</li>
<li>Solid understanding of object-oriented programming principles.</li>
<li>Experience working with relational databases (SQL Server or similar).</li>
<li>Ability to work within existing codebases and follow established design patterns.</li>
<li>Strong problem-solving and debugging skills.</li>
<li>Clear communication skills and the ability to work effectively with both technical and non-technical team members.</li>
</ul>
﻿
Preferred:
<ul>
<li>Experience modernizing or refactoring legacy .NET applications.</li>
<li>Exposure to regulated or compliance-driven environments.</li>
<li>Experience building or supporting web APIs and service-based architectures.</li>
<li>Familiarity with cloud platforms and/or CI/CD pipelines.</li>
<li>Experience working on enterprise-scale or long-running applications.</li>
</ul>
 
To find more great tech-centric jobs, please visit <a href="http://www.phoenixstaff.com" target="_blank">www.phoenixstaff.com</a>.

.NET Developer

<h3>Job Description</h3>
Job DescriptionBenefits: 
<ul>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Paid time off</li>
<li>Vision insurance</li>
</ul>
 Full-time | Japanese English Bilingual | Torrance, CA &lt; About the role: System Engineer &gt; A Japanese IT company engaged in a wide range of technology servicesincluding system development, software solutions, and website productionis seeking a System Engineer with project management responsibilities to join its growing team! The company provides end-to-end services covering requirements definition, system design, development, testing, delivery, and post-implementation support. In this role, you will be involved in managing both client-facing system development projects and in-house system initiatives, working closely with internal engineers, stakeholders, and clients. This position is ideal for someone who enjoys being hands-on with systems while also coordinating projects, improving business processes, and supporting clients throughout the full system lifecycle. This role is open to candidates with varying levels of experience, and motivated candidates with a strong interest in system development and project management are welcome to apply, even if they do not have prior professional experience! &lt; Key responsibilities: System Engineer &gt; 
<ul>
<li>Manage and coordinate system development projects from requirements definition through development, testing, delivery, and maintenance.</li>
<li>Act as a bridge between clients and internal development teams, ensuring requirements and expectations are clearly communicated.</li>
<li>Oversee project schedules, scope, and deliverables, and ensure projects are completed on time.</li>
<li>Perform system testing and quality checks to ensure a stable and reliable system delivery.</li>
<li>Support implementation, operation, and maintenance of business and core systems.</li>
<li>Prepare documentation and explain system functionality and progress to clients in a clear, non-technical manner. </li>
</ul>
&lt; Qualifications: System Engineer &gt; 
<ul>
<li>Must be authorized to work in the U.S.</li>
<li>Proficiency in Japanese / English is required</li>
<li>Experience or strong interest in system development and project management</li>
<li>Strong communication skills and the ability to work collaboratively with cross-functional teams</li>
<li>Organized, proactive, and detail-oriented with a problem-solving mindset</li>
</ul>
*Entry-level candidates or those with limited professional experience are encouraged to apply! &lt; Schedule &amp; Benefits: System Engineer &gt; 
<ul>
<li>MondayFriday, on-site (9:00 AM6:00 PM)</li>
<li>Competitive salary based on experience</li>
<li>Health insurance, PTO, and other company benefits</li>
</ul>

System Engineer - Japanese Bilingual

<h3>Job Description</h3>
Job DescriptionJob Posting – Project Executive (New Drywall Construction – Chicago, IL)
Position: Project Executive Industry: Commercial Drywall Location: Chicago, IL Employment Type: Full-Time Travel: Local project and client visits required (50%+ field time) - NO OVERNIGHT TRAVEL
About the Opportunity
A growing commercial contractor in the Chicago market is expanding their New Construction division and is seeking a strong Project Executive–level leader. This hire will step into an active backlog, support newly awarded work, and play a key role in client management and project delivery.
This role is ideal for someone who is polished, relationship-focused, and experienced managing large commercial projects in the drywall sectors.
What You’ll Do
<ul>
<li>
Oversee new construction projects from award through closeout
</li>
<li>
Regularly meet with clients, visit active jobsites, and maintain strong customer relationships
</li>
<li>
Lead negotiations on change orders and resolve A/B-level project issues
</li>
<li>
Collaborate with internal APMs/PMs, who handle much of the internal operational workload
</li>
<li>
Ensure project schedules, budget goals, and quality standards are met
</li>
<li>
Represent the company professionally with owners, GCs, and project partners
</li>
</ul>
What We’re Looking For
<ul>
<li>
Experience in drywall project management
</li>
<li>
Strong communicator with a customer-first mindset
</li>
<li>
Ability to manage multiple projects and prioritize field presence
</li>
<li>
Capable of owning relationship management more than pure back-office operations
</li>
<li>
Driven, polished, and comfortable handling client-facing responsibilities
</li>
</ul>
Interested? Apply here or contact Caleb at Solid Rock Recruiting -- <a href="mailto:caleb@solidrockrecruiting.com" target="_blank">caleb@solidrockrecruiting.com</a>

Project Executive - Commercial Drywall

<h3>Job Description</h3>
Job DescriptionWaabi, founded by AI pioneer and visionary Raquel Urtasun, is an AI company building the next generation of self-driving technology. With a world class team and an innovative approach that unleashes the power of AI to “drive” safely in the real world, Waabi is bringing the promise of self-driving closer to commercialization than ever before. Waabi is backed by best-in-class investors across the technology, logistics and the Canadian innovation ecosystem. With offices in Toronto, San Francisco, Dallas, and Pittsburgh, Waabi is growing quickly and looking for diverse, innovative and collaborative candidates who want to impact the world in a positive way. To learn more visit: <a href="http://www.waabi.ai" target="_blank">www.waabi.ai</a> The Behaviors team at Waabi develops cutting-edge simulation agents and scenario generation algorithms for Waabi World, our simulation platform. As a Senior/Staff Software Engineer on our Behaviors team, you will create the next generation of simulation software for autonomous driving. You will work closely with our multidisciplinary team of research scientists and software engineers to build innovative, practical, and scalable solutions to challenging problems as part of our next-generation self-driving solution. You will...- Architect and implement the next generation of our scenario framework, evolving it to support scenario generation at scale for Waabi World and Mixed Reality Testing.- Design clean, intuitive APIs that empower researchers, autonomy developers, and systems engineers across Waabi to author and generate scenarios easily and efficiently.- Build robust systems in Python and Rust that balance flexibility, performance, and maintainability.- Collaborate with researchers to productionize cutting-edge research into robust, scalable systems.- Champion engineering excellence and contribute to the technical direction of the team. Qualifications:- Strong software engineering fundamentals with proven experience architecting and refactoring complex production systems.- Demonstrated excellence in API design, particularly for developer-facing tools and frameworks.- Passion for software craftsmanship–you care deeply about code quality, API ergonomics, and developer experience. Bonus/nice to have:- Experience in self-driving, traffic simulation, or a related field.- Experience with ML frameworks such as PyTorch, TensorFlow, or Jax.- Experience with imitation learning, reinforcement learning, planning, and/or robotics.- Experience with simulation systems, game engines, or related technologies. The US yearly salary range for this role is: $158,000 - $269,000 USD in addition to competitive perks &amp; benefits. Waabi US Inc.’s yearly salary ranges are determined based on several factors in accordance with the Company’s compensation practices. The salary base range is reflective of the minimum and maximum target for new hire salaries for the position across all US locations.&nbsp;Note: The Company provides additional compensation for employees in this role, including equity incentive awards and an annual performance bonus.Perks/Benefits:- Competitive compensation and equity awards.- Health and Wellness benefits encompassing Medical, Dental and Vision coverage (for full-time employees only).- Unlimited Vacation.- Flexible hours and Work from Home support.- Daily drinks, snacks and catered meals (when in office).- Regularly scheduled team building activities and social events both on-site, off-site &amp; virtually.- As we grow, this list continues to evolve!&nbsp; Waabi is a technology start-up building technologies to transform the way the world moves. Join our talented team to be a part of the future and to make an impact! Waabi is an equal opportunity employer. We celebrate diversity and are committed to creating a supportive, inclusive, and accessible workplace for all our employees. We seek applicants of all backgrounds and identities, across race, color, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, military or veteran status, marital status, pregnancy or parental status, caregiver status, disability, or any other characteristic protected by law. We make workplace accommodations for qualified individuals with disabilities as required by applicable law. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Senior / Staff Software Engineer, Scenarios

<h3>Job Description</h3>
Job DescriptionTKDA has been moving people and communities forward for 115 years, and we're not slowing down! As a 100% employee-owned engineering firm, we're looking for a Senior Project Manager to lead our growing Transit practice in Seattle and help us expand our impact across the region. This isn't just another project management role. You'll be the technical authority on complex rail and transit projects while building something meaningful in one of the country's most dynamic transportation markets. The Role Breakdown: This position is 80% project management and 20% marketing, meaning you'll spend most of your time leading complex technical projects while also helping us grow our presence in the Seattle market. Lead Complex Transit Projects: You'll function as the primary technical authority on diverse railroad and rail transit initiatives, including developing transit infrastructure, maintenance facilities, electrical facilities, stations, and operation facilities. From initial concept through construction support, you'll maintain adherence to industry codes and client expectations. Drive Project Excellence: Control budgets, timelines, and deliverables to achieve superior results. You'll direct the development of drawings, specifications, cost estimates, and engineering documentation while conducting quality assurance reviews across all project phases. Build Collaborative Solutions: Work closely with internal teams and external partners, including structural, civil, mechanical, electrical, and architectural specialists, to deliver integrated solutions. You'll maintain direct client relationships and participate in field investigations, site assessments, and design coordination meetings. Support the Full Project Lifecycle: Deliver ongoing engineering services including RFI responses, contractor submittal reviews, as-built record support, and field inspection activities. Develop Tomorrow's Leaders: Direct and develop junior engineering staff and project coordinators, fostering an environment of technical proficiency and professional growth while serving as a technical mentor. Grow Our Seattle Presence: Participate in business development through proposal preparation, client relationship building, and marketing initiatives. You'll help us expand our Transit and Rail practice in this thriving market. Hybrid Work Environment:&nbsp;Tuesday - Thursday In-Office \u007C Monday &amp; Friday WFHRequired Qualifications
<ul>
<li>10+ years of leading large multi-disciplinary projects.</li>
</ul>
<ul>
<li>Bachelor's degree in Civil Engineering or related engineering discipline with 5+ years of experience in transit, rail, or transportation infrastructure projects, including stations, maintenance facilities, and electrical systems</li>
<li>Proven project management expertise with demonstrated ability to lead complex technical projects, manage budgets and timelines, coordinate multidisciplinary teams, and deliver projects from concept through construction support</li>
<li>Strong technical background in transit/rail engineering, including knowledge of industry codes, standards, and best practices for railroad and rail transit infrastructure, with experience in design development, specifications, and quality assurance reviews</li>
<li>Leadership and mentoring experience withthe ability to direct and develop junior engineering staff, provide technical guidance, and foster professional growth within project teams</li>
<li>Business development skills and client relationship management experience, including proposal preparation, marketing support, and ability to build relationships that drive practice growth in competitive markets</li>
</ul>
Preferred Qualifications
<ul>
<li>Professional Engineering license in the state of Washington.</li>
<li>Professional project management credential or equivalent training</li>
</ul>
The listed salary range reflects base pay for candidates with 10-20 years of related experience. Compensation may vary based on experience, qualifications, and responsibilities. Candidates with more years of experience are encouraged to apply. Join Our 100% Employee-Owned FirmAt our company, every employee is an owner. From the front desk to the corner office, every one of our 430+ professionals thrive on collaboration and holistic development. Our success is collective, and so are the rewards. Comprehensive BenefitsHealth Benefits: Enjoy medical, dental, vision, and life insurance from day oneAnnual Incentive Plan: Eligible for discretionary bonusesHSA Contributions: Receive monthly employer contributions if you choose an HSA-eligible plan401(k) Match: Get employer matching on your 401(k) deferralsESOP: Benefit from our Employee Stock Ownership Plan, funded entirely by company profitsPaid Time Off: Accrue PTO based on your professional experience and enjoy eight paid holidays per year Upon receiving a formal offer, you will get a personalized Total Compensation Overview (TCO) to see how everything adds up and what it looks like to be part of our community. *Pre-Employment Screening*Upon acceptance of a conditional offer of employment, the selected candidate will be required to complete a standard pre-employment background screening, which consists of Social Security verification, educational verification, review of criminal convictions, and driving history. *Notice to Recruiters and Placement Agencies* TKDA will not accept unsolicited resumes from recruiters or placement agencies unless a service agreement is in place. In the event TKDA receives an unsolicited resume without a service agreement in place, TKDA will not be obligated to pay a service fee of any amount nor will TKDA be held liable to terms or conditions under any agreement of any kind that has not been authorized in writing by a TKDA officer.

Senior Project Manager, Rail / Transit

<h3>Job Description</h3>
Job DescriptionDescription:
Hybrid in Covington, KY
Our client’s core brokerage technology group designs, develops, implements, and supports applications for industry-leading brokerage platforms. The team delivers innovative solutions to meet customer needs and fosters a culture of continuous improvement. This is a fast-paced environment focused on distributed and cloud-based technologies to address complex client requirements.

Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $58.00 to $68.00/hr. w2
 Responsibilities:
Responsibilities
<ul>
<li>Design and develop cloud-centric solutions leveraging AWS managed services.</li>
<li>Build and maintain REST APIs using Java, Spring Boot, and Node.js.</li>
<li>Containerize and deploy applications using Docker on ECS or EKS.</li>
<li>Implement serverless services such as Lambda, API Gateway, and Step Functions.</li>
<li>Develop web applications using front-end and back-end JavaScript frameworks.</li>
<li>Apply test-driven development practices to ensure code quality.</li>
<li>Collaborate in an agile environment with cross-functional teams.</li>
<li>Monitor and support applications using tools such as Splunk, Datadog, or Kibana.</li>
<li>Manage code repositories and workflows using GitHub or Bitbucket.</li>
<li>Contribute to complex architecture and technology initiatives.</li>
</ul>
 Experience Requirements:
Experience Requirements
<ul>
<li>6+ years of software development experience.</li>
<li>Hands-on experience with complex architectural designs and large-scale initiatives.</li>
<li>Experience in agile development environments.</li>
<li>Hands-on experience with test-driven development.</li>
<li>REST API development using Java, Spring Boot, and Node.js.</li>
<li>Containerization with Docker and deployment on ECS or EKS.</li>
<li>Application development on AWS including ECS, EC2, EKS, Lambda, API Gateway, Step Functions, S3, ALB, and Route 53.</li>
<li>Web development using Angular, Node.js, and Express.</li>
<li>Working knowledge of Oracle and NoSQL databases.</li>
<li>Repository management using GitHub or Bitbucket.</li>
<li>Operational support using Splunk, Datadog, or Kibana.</li>
<li>DevOps and CI/CD tools such as Terraform and Jenkins preferred.</li>
<li>Automated testing with BDD and TDD frameworks such as Jest, Cucumber, Mocha, Selenium, and Istanbul preferred.</li>
<li>Understanding of digital certificate management preferred.</li>
<li>Strong communication and organization skills.</li>
<li>Motivation to stay current with emerging technology trends.</li>
</ul>
 Education Requirements:
Education Requirements
<ul>
<li>Bachelor’s degree in Computer Science, Engineering, or equivalent.</li>
<li>AWS certifications are a plus.</li>
</ul>
 Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (<a href="mailto:noreply@eliassen.com" target="_blank">noreply@eliassen.com</a>, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact <a href="mailto:InfoSec@eliassen.com" target="_blank">InfoSec@eliassen.com</a>.About Eliassen Group: Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk &amp; compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate. Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!

Senior Cloud/Software Engineer

<h3>Job Description</h3>
Job DescriptionWho are we? Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines.&nbsp; Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008. The Global Technical Support team provides rapid response and resolution to customer inquiries for technical assistance while using Smarsh products and services. Assistance may include customer problem diagnosis, troubleshooting, resolution, escalation, as well as proactive value-added help in learning and maximizing value in their use of Smarsh.&nbsp; Focus is on driving high levels of satisfaction and long-term loyalty with Smarsh through every customer touchpoint. Global Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels.&nbsp;Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues.&nbsp; How will you contribute?
<ul>
<li>Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products.</li>
<li>Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible testcases.</li>
<li>Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.</li>
<li>Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.</li>
<li>Develop broad expertise for multiple assigned products to maximize first contact resolution.</li>
<li>Build deep expertise as SME (Subject-Matter-Expert) for assigned focused technologies or products as point of escalation for frontline or backline teams. May be assigned to specialized teams or projects to leverage knowledge.</li>
<li>Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.</li>
<li>Effectively manage cases to ensure timely customer status updates and ultimate resolution.</li>
<li>May require handling critical accounts, customer escalations, and 3rd party support coordination to resolve issues.</li>
<li>Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue.</li>
<li>Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.</li>
<li>Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role or Knowledge Domain Expert (KDE) responsibilities for online content and product or process feedback across company.</li>
<li>Promote adoption and success of customers and partners using self-service offerings, including knowledgebase, community, and training resources.</li>
<li>Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution.</li>
<li>May participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team.</li>
<li>Advocate for product, policy and process improvements that improve the customer experience.</li>
<li>May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings.</li>
<li>Follow required polices and processes to maintain compliance with information security and data protection requirements.</li>
<li>Collaborate closely with cross-functional teams to resolve issues and fulfill customer needs.</li>
<li>Other duties as assigned.</li>
</ul>
What will you bring?
<ul>
<li> College degree in technical related field or industry/career equivalent experience.</li>
<li> Minimum of 2 years in a support delivery role or 4 plus years industry/career equivalent experience.&nbsp;</li>
<li> Requires IT, networking, database or SaaS/Cloud application support experience.&nbsp;</li>
<li> On-premises support experience highly desirable.</li>
<li>Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable.</li>
<li>May require US Citizenship for access to and handling of client data.</li>
<li>Passion for helping customers succeed.</li>
<li> Excellent verbal, written and interpersonal communication skills.</li>
<li>Expert level diagnosis and problem-solving abilities.</li>
<li>Time management and critical thinking skills.</li>
<li>Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms.</li>
</ul>
 The above salary range represents Smarsh's good faith and reasonable estimate of the range of possible base compensation at the time of posting.&nbsp;Any applicable bonus programs will be discussed during the recruiting process. The salary for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. Local cost of living assessments are done for each new hire at the time of offer. About our culture Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.

Technical Support Engineer II

<h3>Job Description</h3>
Job DescriptionDescriptionThis is a remote-first role; however, candidates must be based in or near Pamlico County, North Carolina, to ensure essential on-site coverage when required. At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.&nbsp; We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious| Serve as One&nbsp; We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.&nbsp; &nbsp; The Impact you will have:&nbsp; &nbsp;In this role, you’ll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you’ll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer. &nbsp; What you will be doing:
<ul>
<li>Receive and respond to escalated service requests, incidents and change requests in a timely manner&nbsp;</li>
<li>Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers&nbsp; &nbsp;</li>
<li>Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets&nbsp;</li>
<li>Expertise with Active Directory and Group Policy Management&nbsp;</li>
<li>Strong background working in Microsoft 365 Partner Center/Entra ID &nbsp;</li>
<li>Identify recurring issues and initiate problem tickets for them&nbsp;</li>
<li>Make recommendations for improvements of supported hardware and software, with an eye on our clientele’s security posture&nbsp;</li>
<li>Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients&nbsp; &nbsp;</li>
<li>Participate in the on-call rotation (1 week every 3-4 months)&nbsp; &nbsp;</li>
<li>Additional duties as required</li>
</ul>
 The tools you bring:
<ul>
<li>2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3&nbsp;</li>
<li>2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare &nbsp;</li>
<li>CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired&nbsp; &nbsp;</li>
<li>Go Beyond – you take that extra step to create moments that are unexpected but appreciated. &nbsp;</li>
<li>Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line. &nbsp;</li>
<li>Be Curious - You challenge the status quo and aim for continuous improvement and constant learning.&nbsp;</li>
<li>Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.&nbsp;</li>
</ul>
 What’s in it for you:
<ul>
<li>Flexibility – We’re remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life. &nbsp;</li>
<li>Well-being &amp; Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.&nbsp;</li>
<li>Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility. &nbsp;</li>
<li>People-First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.&nbsp;</li>
<li>Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.&nbsp;</li>
</ul>
Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post-employment&nbsp;&nbsp;Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted. &nbsp;&nbsp;Learn more about VC3 by visiting our website and follow us on LinkedIn to stay informed!&nbsp;

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