Job Description
Job DescriptionDescription:
GENERAL POSITION SUMMARY: Assist Attractions Managers and Supervisors in leading the Elevator Operator team. Take a leading role in the training, advancement, and success of the Elevator Operator program. Consistently display an upbeat attitude and engaging personality. Ensure the delivery of world-class service in the department by monitoring performance and giving feedback to Team Members. Function as a liaison between Elevator Operators and management and discuss ideas and concerns at regular meetings.
ESSENTIAL FUNCTIONS:
- Demonstrate a commitment to excellence in guest service through the provision of engaging and entertaining elevator experiences.
- Ensure that all Elevator Operators are meeting the standards of providing personalized and engaging elevator trips.
- Be able to collaborate with all Team Members despite operational challenges and personal differences.
- Must timely and creatively problem solve in the presence of guests.
- Be able to administer professional, informal coaching to Team Members where necessary to improve performance.
- Seek ways to enhance guest experience on elevators and in other areas of operation.
- Maintain a high degree of communication with management and assume the role of first in command of the Elevator Operators when necessary.
- Ensure that all Elevator Operators are equipped for their duties.
- Create and supervise daily break schedules.
- Monitor and coach Elevator Operators concerning uniform, grooming, loading, elevator movement, queuing and other significant policies.
- Attend monthly Attractions Leadership meetings and provide an update on the department.
- Meet weekly with the direct manager to advise them of Elevator Operator issues and needs.
- Inform Elevator Operators of upcoming events within the Space Needle and in the Seattle Center area.
- Assist Manager and Supervisor in preparing Elevator Operator meetings.
- Take the meeting minutes in departmental meetings, type and distribute to team. Review notes with absent team members.
- Update and prepare all training material and facilitate the training of all new Elevator Operators. Complete a training checklist for all new hires.
- Maintain and report the elevator logs.
- Understand and be conversant about SkyQ Kiosks, ticket options, and I am Seattle concept.
- Promote all Space Needle initiatives.
- Participate in the Elevator PIC (person-in-charge) program.
- All other duties and skills assigned to the Elevator Operator position.
- Any other responsibilities as defined by management.
OTHER RESPONSIBILITIES:
- Know Space Needle emergency and fire/life/safety procedures.
- Know general Space Needle Security procedures.
- Participate in elevator task force and then train or retrain Elevator Operators on new policies or initiatives.
- Serve as a floor warden.
- Reassure the guest in times of emergency.
REQUIREMENTS:
- Ability to work special events with varying hours (early openings and late closings).
- Ability to work full time with full availability during the peak season (May 1st-Sept 15th), school breaks (Winter Break, Spring Break, etc.), and the winter holiday season.
- Ability to work at least one Saturday or Sunday shift per week.
- Ability to work a minimum of 4 days in non-peak times (unless more time is required to meet the demands of the business).
- Ability to work 50% of holidays listed below:
- New Year’s Eve
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving
- Christmas Eve
- Christmas Day
- Great rapport with other Elevator Operators, Supervisors, Leads, and Managers.
- Proven peer leader and history of natural leadership.
- Able to be a role model and promote professionalism amongst Elevator Operators.
- Ability to react quickly and correctly in a fast-paced environment through creative problem solving.
- Strong initiative and decision-making ability.
- Ability to work independently and as a member of a team.
- Ability to become CPR and First Aid certified.
Full Time, Hourly Position
Hourly Rate: $24.51 to $25.72 depending upon tenure
Benefits include:
- Medical, Dental, Vision, Life, Long Term Disability
- 401k plan, we will match 50% of the first 6% you contribute, equivalent to 3% of your wages
- Deferred compensation into 401(k) account at company Shareholder discretion. Eligible to begin participating after one year of service with an annual plan entry date of October 1st.
- Paid Personal Days (10 per year)
- Paid Time Off of 14 days / year based on working 2080 hours / year
- Tuition reimbursement of 50%, up to $2500 / year
- New child family leave up to 4 weeks while on approved FLMA and enrolled in company sponsored medical plan
- 35% discount for many purchases at the Space Needle (Retail, Food and Beverage)
- Charitable Contributions / Matching Gift, up to $200 year
- $50 / month towards orca card or parking
The Space Needle symbolizes the innovative and forward-thinking spirit of Seattle. Our Team Members reflect our inclusive city, diverse country, and multicultural world. As an equal opportunity employer, we make all employment decisions without regard to race, color, religion, age, sex, national origin, marital status, sexual orientation, gender identity, the presence of any sensory, physical, or mental disability, military status, political ideology, genetic information, or any other status protected by local, state, or federal law. All Team Members and potential Team Members who apply for an opening will be considered without regard to these factors. We carefully screen applicants based on qualifications such as their training, education, skills, aptitude, experience, and previous work record.
Requirements: