Job Description
Job DescriptionDescription:
Job Title: Parts Coordinator
Status: Non-Exempt
Reports To: Purchasing Manager
Location: Norcross, GA
Position Summary
The Part Coordinator is responsible for managing the acquisition, stocking, and distribution of service-related parts. This role supports service technicians by handling parts inquiries, coordinating with vendors, maintaining accurate inventory, and ensuring timely fulfillment of orders. The coordinator plays a key role in tracking deliveries, managing urgent requests, and contributing to the continuous improvement of the parts management process.
Key Responsibilities
- Handle spare parts inquiries, including identification, pricing, availability, and lead times.
- Process orders, coordinate with suppliers, and monitor logistics and deliveries.
- Act as the primary point of contact for service technicians regarding parts needs.
- Track deadlines, deliveries, and costs, while managing urgent or high-priority requests.
- Maintain accurate inventory records, ensuring parts are properly logged, tracked, and accounted for.
- Perform regular inventory cycle counts and participate in year-end inventory counts to ensure accuracy.
- Manage shipping and receiving parts and supplies.
- Place online orders with vendors using e-automate and vendor systems.
- Take phone orders from service technicians, acquire items, and process billing.
- Maintain parts lists, purchasing information, and reference materials.
- Support process improvements within the parts room and service department.
- Manage case requests in ServiceNow related to the Parts Room, ensuring timely responses and resolution.
- Monitor and respond to emails on behalf of the parts team, providing accurate and professional communication.
Requirements
- High school diploma or equivalent required.
- Strong computer literacy and ability to order parts online through vendor portals.
- Attention to detail and ability to manage multiple tasks in fast-paced situations.
- Strong communication and customer service skills.
- Ability to lift and move items up to 60 lbs., bend, stretch, and perform physical tasks as needed.
Preferred Qualifications
- Inventory management knowledge or experience.
- Experience with e-automate.
- Experience with ServiceNow.
- Prior Office Equipment Industry experience.
Work Environment
- General office and parts room setting with frequent interaction with service technicians and vendors.
- Combination of desk/computer work and hands-on parts handling.
- May involve extended periods of standing or sitting.
Requirements: