IT Support Technician

Behavioral Health Services North Inc

Queensbury, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

A Spanish version of this position is available upon request.
La versión de esta posición está disponible en Español si es requerida.

Join Our Mission – Be a Vital Part of Something Bigger
BHSN, one of the fastest-growing organizations providing whole-person care in the region, is in search of passionate individuals to join our rapidly expanding team!

Your Role at BHSN:
As an IT Support Technician, you'll be the frontline of technology support across our organization—providing Tier 1 support, troubleshooting technical issues, and ensuring smooth operations of our PCs, VOIP systems, mobile/desktop apps, printers, and more. You’ll support both business and clinical applications, offer user training, and help drive IT efficiency through innovation and responsive service.

Work Schedule & Location:

Full-time, Monday – Friday, 8:00AM to 4:00PM
Occasional after-hours/on-call support rotation

What You’ll Do:

Provide Tier 1 helpdesk support via phone, email, and ticketing system
Support PC setups, printer troubleshooting, and VOIP telecommunication systems
Respond to user inquiries and resolve hardware/software issues
Train end-users individually or in groups on software and hardware use
Maintain and update software systems, databases, and reports
Monitor system performance and complete routine maintenance tasks
Support remote troubleshooting and escalate unresolved issues
Assist in IT asset inventory and management
Create and manage accounts in Active Directory and Microsoft 365
Develop and maintain documentation and training materials
Contribute to enterprise-wide projects and quality improvement efforts
Create reports using Crystal Reports as needed
Participate in on-call rotation and occasional off-hours work for system maintenance
Other duties as assigned

What We’re Looking For:

High school diploma or GED required
Technical/vocational training in Information Technology or related field required
Associate's degree or higher in IT/Computer Science preferred
Certifications (CompTIA, Cisco, Microsoft) or equivalent experience preferred
At least 2 years of client-facing help desk/IT support experience
Experience with Office 365, Active Directory, networking, and RMM tools a plus
Strong troubleshooting skills and ability to explain tech solutions clearly to end users
Excellent communication, time management, and organizational skills
Problem-solving mindset with a passion for lifelong learning
Valid NYS driver’s license and reliable transportation required

Why BHSN?
We believe that when you bring your whole self to work, you thrive—both professionally and personally. We are committed to fostering a workplace that values diversity, promotes equity, and cultivates inclusion. At BHSN, everyone belongs.

Our Commitment to Diversity, Equity & Inclusion:
BHSN is proud to be an Equal Opportunity Employer. We welcome all qualified applicants without regard to age, race (including traits historically associated with race, such as hair texture and protective hairstyles), creed, color, national origin, sexual orientation, military status, sex, disability, genetic information, marital status, arrest or conviction record, status as a victim of domestic violence, familial status, gender identity or expression, reproductive health decisions, citizenship or immigration status, or any other factor protected by law.