Job Description
Job Description
Daily/Weekly:
· Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit.
· Answer all phone calls, emails, and voicemails that come in throughout the day.
· Signage Inspection: Inspect bootlegs, banners, balloons, and brochures.
· Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper.
· Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed.
· Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification.
· Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication.
· Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information.
· Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly.
· Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems.
· Renewals: complete renewal effort tasks as necessary.
Monthly/On-Going:
· Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date.
· Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager.
· Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager.
· Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents.
TURN:
· Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication.
· Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process.
· Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
§ Enter gate codes, distribute parking decals.
§ Obtain utility hook-up verification from resident (or no mail key).
§ Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters).
§ Confirm Resident Contact Information & Demographics in Entrata
QUALIFICATIONS:
· Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience.
· Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel.
· Excellent customer service, sales, and negotiation skills.
· Good communication and listening skills.
· Able to speak effectively before groups of customers or employees of organization.
· Able to read and understand lease documents.
· Able to be an effective team player and interact well with others.
· Organized and detail oriented.
· Patient, even-tempered and works well under pressure.
· Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals.
· Able to write routine reports and correspondence.
· Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations.
· Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
· Effective time management skills.
· Able to maintain confidentiality.
· Able to follow directions from a supervisor.
· Able to understand and follow posted work rules and procedures.
· Able to accept constructive criticism.
· Able to work weekends or overtime as job requires.
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