Job Description
Job DescriptionGenesis of Charleston- Genesis Experience ManagerAbout UsGenesis of Charleston is a brand-new, state-of-the-art Genesis dealership located in one of the fastest-growing automotive markets in the country. Our facility reflects the innovation, luxury, and prestige of the Genesis brand. As a family-owned and operated dealership, we are committed to providing an elevated experience—for our clients and our team alike. Role OverviewAs a Genesis Experience Manager, you’ll be the face of Genesis—ensuring every client enjoys a premium, detail-driven experience from first contact to long after delivery. This role mirrors a traditional sales position with an elevated focus on luxury customer service, product knowledge, and relationship building.If you're passionate about exceptional service, take pride in details, and thrive in a refined, modern retail environment—this is your opportunity to grow with us. Key Responsibilities
- Serve as a Genesis brand ambassador and provide a white-glove client experience.
- Manage the entire customer journey: showroom visits, vehicle presentation, test drives, delivery, and follow-up.
- Provide expert guidance on Genesis features, models, packages, and technology.
- Foster lasting relationships through communication, transparency, and outstanding service.
- Coordinate and schedule appointments, test drives, and deliveries.
- Follow up with customers to ensure satisfaction and encourage repeat/referral business.
- Collaborate with sales, service, and operations teams for seamless client experiences.
- Maintain up-to-date product knowledge and showroom presentation standards.
What We’re Looking For
- 2–3 years of luxury automotive sales or high-end client service experience preferred.
- Strong attention to detail with a service-first mindset.
- Excellent verbal and written communication skills.
- Professional, polished appearance and demeanor.
- Self-motivated, organized, and tech-savvy.
- Positive attitude with a commitment to long-term growth.
- Available for a flexible schedule (closed every Sunday).
Benefits & Perks
- Salary plus Commission
- Free Health Insurance Option Available
- 401(k) Match Options Available
- HSA Company Match Contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, and PTO
- Career Advancement Opportunities – We Promote from Within
- Employee Discounts on Products and Services
- Family-Owned and Operated
- Long-Term Job Security
How to ApplyIf you're ready to take the next step in your automotive career and help define the luxury client experience at Genesis of Charleston, apply today with your resume and a short message about why you're the right fit!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.