System Operations Analyst

Job Description

Job Description

At Smith Debnam, our philosophy is simple - to provide the best possible value to our clients. We firmly believe that the key to delivering such a value is equally simple - the people who make it happen. Our professional service team, the attorneys, paralegals, and staff, are therefore our most important assets. We are committed to maintaining an environment that provides professional fulfillment, actively supports professional development, and communicates the value of each person's contributions.

Smith Debnam has been providing legal services to businesses and individuals in the Carolinas for more than 50 years. We provide employees with an enriching, professional work environment that rewards employee excellence, fosters teamwork, and supports professional development. Our employees also enjoy competitive salaries, quality benefit programs and flexible work hours.

The System Operations Analyst will report to the Business Systems Manager in supporting the operations of the Consumer Collections Practice Group. They will be responsible for analyzing, supporting, improving and implementing new automation of workflows as well as assisting in related third-party software maintenance, implementation and training. The ideal candidate will thrive in a fast-paced environment and possess a strong analytical mindset and the ability to work collaboratively with other departments to implement adjustments to workflow and third-party software functionality.

Essential Duties and Responsibilities:

• Assist the Business Systems Manager with the implementation of new software systems, including planning, testing, and rollout.
• Assist in the development and delivery of training programs to enhance users’ skills and knowledge related to process and software use.
• Maintain existing merge forms and letters; create new merge forms and letters to eliminate manual creation of documents.
• Perform root cause analysis on identified issues within various software platforms used in Consumer Collections, and work with internal team members and software vendors to resolve.
• Serve as primary point of contact and manage projects and tasks with assigned third-party software vendors.
• Assess and identify opportunities for automation within existing software applications and partner with the Business Systems Manager to design, test, and implement these solutions.
• Recommend necessary adjustments to refine workflows to the automation strategy.
• Collaborate with IT and other departments to identify technical support resources needs.
• Assist with training and operational support of internal users of CM database and other software applications.

Knowledge, Skills, and Abilities:

• Bachelor’s degree in information technology, or similar field, or equivalent experience.
• Experience in business process and data analysis to evaluate workflows and recommend improvements.
• Excellent analytical and problem-solving skills with strong attention to detail.
• Proficient strategic thinking and organizational skills.
• Strong interpersonal and communication skills to effectively collaborate with stakeholders and fellow employees.
• Flexibility to adapt to changing priorities and business needs.

The Systems Operations Analyst is an onsite position in our Raleigh, NC office.