Job Description
Job DescriptionDescription:
About Us
Newbury Residential specializes in acquiring and revitalizing multifamily properties—particularly in secondary and tertiary markets—through strategic acquisitions, efficient closings, and targeted renovations. With over a decade of experience, we’re experts at rebranding, repositioning, and elevating asset performance while consistently outperforming national averages.
Newbury's mission is to create exceptional living spaces that enrich the lives of our residents, foster a sense of community, and uphold the highest standards of quality and customer service. Our goal is to incrementally improve every community we own and manage.
Job Overview – Leasing Manager
As a Leasing Manager at Newbury Residential, you will be the face of the community for prospects and residents. You’ll oversee the full leasing process, from first contact to move-in, while supporting strong occupancy, resident satisfaction, and community reputation.
The ideal candidate is organized, sales-driven, customer-focused, and confident leading the leasing function to meet both day-to-day goals and long-term performance targets.
Position Responsibilities
Drive Leasing Performance
- Manage the full leasing cycle: tours, follow-ups, application processing, approvals, and move-ins.
- Maintain strong occupancy by executing a consistent follow-up process with prospects and leads.
- Accurately input, track, and maintain prospect and resident data in the property management system.
Lead Marketing & Outreach Efforts
- Oversee the property’s marketing initiatives, including online listings, social media presence, and outreach to local employers and referral sources.
- Respond to online reviews and inquiries in a professional, timely manner.
- Create and support resident engagement events and partnerships with local businesses through grassroots outreach.
Deliver Exceptional Customer Service
- Serve as a primary point of contact for prospects and residents, providing prompt, courteous, and solution-focused communication.
- Assist with resident relations, conflict resolution, and retention strategies to promote a positive living environment.
- Support renewal efforts through proactive contact, value-based conversations, and tracking renewal responses.
Support Community Operations
- Conduct regular tours and visual inspections of models, amenities, and curb appeal to ensure the community meets the Newbury standard.
- Collaborate with maintenance to coordinate unit turns, ensure ready units are showable, and communicate timelines to prospects and residents.
- Assist with collection efforts by communicating balances, payment options, and due dates in alignment with company policies.
Compliance & Standards
- Ensure all leasing activities adhere to company policies, procedures, and fair housing guidelines.
- Maintain accurate and complete leasing files, documentation, and reports.
- Partner with the Community Manager and regional team to support property performance goals and uphold Newbury’s brand standards.
Compensation & Benefits
- Competitive Salary
- Health, Dental, and Vision Insurance
- Generous Paid Time Off
- 401K with Company Match
- Ongoing Training and Professional Development Opportunities
Join Our Team
If you are an experienced leasing or property management professional with a passion for serving residents and supporting strong community performance, we encourage you to apply. This is an opportunity to make a meaningful impact at the community level while growing within a mission-driven organization.
Our Core Values
At Newbury Residential, our team members embody our values in everything we do:
- Honesty at Our Core – acting with transparency and integrity in every interaction.
- People Centered Approach – putting our residents and prospects first, always.
- Innovation – bringing creativity and fresh ideas to how we serve and market our communities.
- The Newbury Standard – striving for excellence in design, service, and performance.
- Empowering Respect – fostering inclusivity, collaboration, and dignity across our teams and communities.
How to Apply
Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. To be considered as a top candidate, please submit a 1–3 minute video along with your application, answering the following questions:
What excites you most about this role?
What unique qualities will you bring to our team?
Please include “Leasing Manager – Newbury Residential” in the subject line and email to felicia@newburyresidential.com
or call 931.378.8488 and leave a voicemail.
Requirements:
Position Requirements
- Outgoing with previous leasing or sales experience in property management, real estate, or hospitality preferred.
- Minimum 3 years of experience as a Community Manager is a plus
- Strong knowledge of Fair Housing laws and leasing compliance standards
- Demonstrated leadership skills and experience managing or mentoring property teams
- Exceptional organizational and time-management skills with the ability to prioritize multiple tasks across various locations
- Excellent communication, interpersonal, and problem-solving abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Entrata preferred)
- Creative mindset with experience in social media management and grassroots marketing.
- Ability to work independently and as part of a team
- Strong sales and negotiation abilities
Necessary Special Requirements
- Valid Driver’s License and reliable transportation
- Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain
- High school diploma or equivalent required; college degree in Marketing, Business, or related field a plus.
- Ability to work flexible hours including some evenings and weekends, as needed.
- Professional, customer-focused, and results-driven approach.