Tier I Hardware Technician/Help Desk Technician - U.S. Citizens Only

ARES Solutions, Inc.

Falls Church, VA, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Qualifications:

Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required.
Superb verbal communication skills; comfortable working on the telephone and responding to calls.
Ability to obtain a Position of Trust level Security Clearance
Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
Ability to configure and install hardware
Wiliness to travel 10-15% of the time

Preferred:

H.S. equivalent education and experience desired
At least 2 years of previous Help Desk experience.
At least 2 years' of previous Customer Service experience or Call Center environment.
2 years of experience configuring and install of Hardware, and printers

Responsibilities:

Answer calls coming into the Tier 1 Help Desk by the third ring.
Create a customer incident in Remedy, the call tracking software for every call answered.
Configure and install hardware and imaging laptops.
Travel 10-15% of time to various courthouses around the United States to resolve VPN, hardware and software issues.
Work with VIPs to provide desktop or help desk support.

Company DescriptionARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers.

Our reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.

ARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.

Company Description

ARES Solutions, Inc (ARES), is an award-winning Small Business headquartered in Fredericksburg, Virginia. Our unwavering commitment to providing the highest level customer service enables our customers to concentrate on achieving their strategic and operation objectives. With a highly skilled workforce, we offer a broad range of technical services and management support to provide "best value" to our customers. \r\n\r\nOur reputation for taking care of our customers and employees is demonstrated by our management's receipt of the USDA's Secretary's Honors Award, and the USDA's Small Business Contractor of the Year Award in 2004, 2005, and 2008. Long term relationships with customers and superior support services provided by an excellent technical staff with low turnover, are the cornerstone of our business.\r\n\r\nARES specializes in providing system and software engineering, software/web development, IV&V, T&E, computer security, networking, help desk, PM, and Intel support services to many Federal and DoD agencies.