Fraud Analyst

Job Description

Job Description

Quest Group Executive Search and Staffing is currently working with one of Atlanta's fastest-growing companies and is seeking a Fraud Analyst to join their team.

Contract until Jan/Feb

Responsibilities and Duties

• Track and maintain fraud data
• Create and maintain fraud policies
• Work with outside vendors and internal partners on fraud and identity solutions
• Work cross functionally on customer escalations
• Execute ad hoc data analysis
• Research customer and client issues using SQL and proprietary tools
• Execute monthly reporting
• Authenticate customer transactions
• Monitor real time queues and identify high risk transactions within the business portfolio
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks
• Identify fraudulent transactions and cancel them from further processing
• Resolve high risk alerts within the service level agreements to reduce potential revenue losses
• Investigate fraud claims and make decisions regarding their validity based on internal policies and 3rd party data and in accordance with defined SOP’s
• Resolve customer issues within the scope of existing service level agreements
• Determine existing fraud trends by analyzing accounts and transaction patterns
• Generate suspicious activity reports and risk management reports for Managers

Qualifications and Skills

• Expert in Excel (macros, pivot tables, and vlookups)
• Excellent analytical skills (quantitative and qualitative)
• Highly proficient in PowerPoint and Word
• Intermediate SQL preferred
• 2-3 years of experience
• Bachelors Degree preferred or equivalent experience

Benefits

Overall, this is an awesome company to work for. They pride themselves on their progressive culture and work life balance. If interested in being considered for this position, please apply below and attach your updated resume for review.

Hybrid 1 day after training full time in office

APPLY ASAP