Job Description
Job Description
Location: San Marcos CA
Responsible for servicing small packaging equipment on-site or remotely for Accu-Seal customers. Assumes ownership for assigned tasks and completing quality work on a timely basis. Adheres to standard procedures and schedules. er Must be able to troubleshoot and problem solve, as required by the job at hand. Must be customer-focused and project a positive, professional image for Accu-Seal. Must be a self-starter yet take direction from supervisor. Excellent computer, electrical and mechanical skills are required.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Load new programs as directed by Engineering Department.
- Analyze malfunctions and troubleshoot solutions on site or remotely.
- Recommend parts and/or additional service, as necessary.
- Notifies supervisor regarding any issues that impact the ability to provide positive results affecting customer satisfaction and offer recommendations to solve problems.
- Document service provided and changes to software for customer.
- Conduct on-site Predictive Maintenance Inspections on Sencorp machinery using various measurement and testing devices. Once the on-site inspection is complete, generate a detailed list of recommendations and replacement parts and passes list to the parts department for quoting.
- Adhere to safety procedures at HQ and remote locations. Reports any safety issues, including “near misses” and accidents as soon as possible.
- Identify service contract opportunities and communicate those opportunities to sales.
- Coordinates with Sales on new opportunities, provides recommendations on upgrade offerings.
- Submit accurate, complete travel expense accounts within 5 days of completion of business trip.
SPECIFIC CHARACTERISTICS, SKILLS AND ABILITIES REQUIRED:
- Demonstrate a positive team spirit in daily activities.
- Ability to exercise good communication, organization and time management skills in a changing work environment.
- A customer-focused, “how may I serve you” attitude, with timely follow-up is required.
- Ability to present technical information in a positive and understandable manner.
- Demonstrates a professional demeanor, especially when on-site with customers.
- Must strive for continuous improvement and excellence, both technically and in service.
- Must be a self-starter, who is resourceful, works independently where appropriate, and recognizes when higher intervention may be necessary.
- Must be able to read and comprehend both electrical and mechanical blueprints, make field changes to blueprints, if required.
- Regular overtime required to meet customer needs.
- Travel 10% to 20% of the time.
EDUCATION, EXPERIENCE AND/OR CERTIFICATION REQUIRED AND PREFERRED:
- High school diploma, GED or equivalent work experience required.
- Three+ years of previous capital equipment service technician experience strongly desired.
- Certificate program or advanced training in PLC logic a plus.
- Basic knowledge of electrical control systems and troubleshooting. Basic knowledge of pneumatics and troubleshooting.
- Continuous improvement in skill-set required.
- Experience in FDA environment a plus.
- Clean driving record and ability to pass a background check required.
Monday - Friday 7AM-3:30PM or Monday to Friday 8AM-4:30PM