Job Description
Job DescriptionDescription:
The Property Manager is responsible for overseeing the daily operations of multi-family residential apartment community with a focus on leasing, marketing, resident relations, and property upkeep. This role ensures that the community operates efficiently, maintains a high standard of appearance, and reflects the company’s values and expectations.
Roles & Responsibilities
• Oversee and manage on-site maintenance staff
• Hire, train, and support part-time leasing staff
• Manage Entrata software dashboard daily
• Show apartments and community spaces to prospective residents
• Process rental applications in accordance with company procedures and Fair Housing requirements
• Analyze property management trends and implement strategies for improvement
• Generate lease documents and secure signatures and deposits prior to move-in
• Address, mediate, and resolve resident conflicts professionally
• Preserve the value of the property and represent the company in a professional manner
• Participate in ongoing learning and development opportunities
Duties & Expectations
• Respond promptly to emails, voicemails, and phone calls
• Follow up with all prospective residents
• Assist new residents with orientation to the community
• Set up utility services for residents prior to move-in
• Prepare move-in folders, gifts, and units for new resident arrivals
• Monitor and distribute lease renewals and 60-day notices
• Advertise available apartments and maintain listing accuracy
• Accept rental payments and deliver to the main office between the 1st–5th of each month
• Post late notices and 5-day notices for failure to pay rent
• Maintain and update monthly parking logs
• Distribute company- or community-issued notices
• Maintain accurate rental commission records for leasing agents
• Consistently enforce and uphold community policies
• Maintain open communication with the Director of Property Management, Maintenance Technicians, and contractors
• Manage in-person visits and calls from residents; listen to concerns and follow up as appropriate
• Assign, track, and follow up on all maintenance requests
• Contribute to the cleanliness and curb appeal of the community on an ongoing basis
• Plan one resident event per quarter and attend as host
• Create end-of-month schedules for maintenance staff and contractors
• Complete unit check-outs within 24 hours of move-out
• Complete pre-walk inspections by the 10th of each month for upcoming turnovers
• Perform checkout inspections and final walk-throughs of turnover units prior to move-in
• Walk all vacant and model units weekly
What We Offer
• Community involvement and volunteer opportunities
• Locally owned, built, and managed properties
• Supportive and collaborative team environment
• Opportunities for professional growth and development
• Potential for quarterly bonus
Full-Time Employee Benefits
• Vacation, paid holidays, and sick/personal time
• 401(k) retirement plan with employer match
• Life insurance
• Medical and dental insurance
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Short-term disability insurance
• Rent discount on T.R. McKenzie, Inc. properties
• Employee Referral Program
• Employee Assistance Program
Requirements:
• Strong accuracy and attention to detail
• Ability to manage workload efficiently with excellent organization and follow-through
• Proficiency in Microsoft Office 360 and ability to learn new software quickly
• Strong problem-solving skills
• High level of integrity and ability to maintain confidentiality
• Excellent verbal and written communication skills
• High school diploma or equivalent
• 1–3 years of property management experience preferred
• Sales and customer service experience preferred
• Professional demeanor with coworkers, vendors, and residents