Job Description
Job DescriptionBenefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Dental insurance
- Health insurance
- Opportunity for advancement
- Profit sharing
- Training & development
Position Summary / Purpose
Support multiple Project Managers and their teams in creating high levels of customer satisfaction by establishing collaborative relationships among the project teams and constituent groups, resolving issues with customers and promoting the concept of integrated systems.
Assist in the coordination, scheduling and facilitation of the timely and profitable delivery of all services required to rapidly return customers property to pre-loss condition.
Principle Duties and Responsibilities
- Support, facilitate and coordinate the work of multiple project teams and Project Managers
- Identify and remove barriers to successful completion of overall projects
- Serve as primary point of contact with external vendor representatives, insurance adjusters, project managers and customers
- Assemble emergency services estimates
- Develop customer material allowances and selection sheets
- Complete and track contracts, invoices, submittals and estimates
- Provide timely project status updates to Project Managers
- Maintain project work schedules and files
- Collect production daily site reports
- Prepare change orders and supplements
- Purchase materials and schedule deliveries
- Facilitate customer warranty and satisfaction surveys
- Secure client payments
- Maintain project files
- Attend company meetings
- Perform production work as necessary
Working Relationships and Scope
- Establishes collaborative relationships among project and constituent groups
- Coordinates with Marketing for follow-up and job evaluation with customers
- Coordinates with customer and administration function for timely collection of project payment
Performance Competencies
- Oral Communication The individual speaks clearly and persuasively in positive or negative situations. Effective in one-on-one and small group situations. Adaptable and able to think on his/her feet. Able to effectively communicate with customers in understandable terms.
- Written Communication Writes clear, precise, well organized letters and emails. The individual edits work for spelling, uses appropriate vocabulary and has impeccable grammar. Is able to read and interpret written information.
- Team Building Achieves cohesion and effective team spirit with peers, subordinates and subcontractors. Sustains a climate characterized by open, honest relationships where differences are constructively resolved rather than ignored, suppressed or denied. Shares credit for accomplishments.
- Planning & Organizing Has the ability to see the overall job from start to finish. Understanding the steps to be taken, resources and time required, can effectively create a timeline for the job. Coordinates plans with other managers.
- Customer Focus Combines empathy for customers situation with time and budget constraints to effectively manage and exceed customers expectations.
- Technology Regularly uses standard word processing and spreadsheet software tools to enhance efficiency and accuracy of work performed. Effectively uses communication devices and technology to collect, review and forward field activity reporting.
Qualifications - Knowledge, Skills and Abilities
- Education and Experience - High School diploma or GED plus three (3) to five (5) years of experience working in construction or restoration industry.
- Financial Reports and Budgeting - Understanding of financial reports: Profit & Loss, Balance Sheet, Cash Flow and budgeting. Ability to review completed job costing, assess performance and identify areas for improvement.
- Technical skills - Proficient technical skills, experience and certification in the areas of service the company provides.
- Mathematical skills - Adequate math skills. Able to quickly and effectively translate remaining work into manpower planning, project completion times, and review and assess labor time reporting. Effectively project job costs based on work remaining.
- Negotiation skills - Wins by creating advocates, not enemies, when negotiating
- Computer skills - Demonstrates intermediate to advanced proficiency in the use of computers and computer software, especially MS Word and Excel. Experience with Xactimate software is a plus
- Listening skills - Effective in receiving feedback and input from customers and employees, probing for additional information or unspoken issues and providing timely response.
- Certificates, Licenses and Registrations - None required for this position
Working Conditions - The work of this position is predominantly carried out in a shop or job site environment. Daily exposure to the shop where vehicles and equipment are housed and maintained is expected. Employee will encounter facilities where standing water and sewage are present, heat is unavailable due to lack of utilities, fire damage has occurred and mold or other organic growth exists.
- Noise level in the work environment is moderate to high