Technology Support Technician III

Job Description

Job Description

Job description

Requirements:

• Computer Science degree or equivalent work experience
• 3 years customer service experience
• 3 years IT support desk experience
• 1 year Networking experience with Juniper & Cisco switches

As a Tier 3 IT Support Technician, you will play a crucial role in managing and maintaining technology infrastructure for our diverse range of clients. You will work with server hosts, virtual machines, Juniper & Cisco Switches, desktop/laptops, Chromebooks, cloud services like Microsoft Entra ID and Google Workspace, security software, finance software, databases, Linux servers and more.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of Windows Server Administration.
• Knowledge of Hyper-V.
• Understanding of Juniper & Cisco Switches
• Understanding of DNS, IP, and Networking.
• Understanding of Active Directory, Entra ID and M365
• Knowledge of PowerShell, MFA services, and RMM management.
• Excellent problem-solving skills
• Excellent organizational, interpersonal and communication skills, including tact & diplomacy; ability to persuade and concede appropriately.
• Ability to learn new technologies very quickly; ability to act as "change agent" for driving process and continuous improvements within our organization.
• Ability to complete multiple tasks under pressure without direct supervision and deliver high quality results.
• Ability to manage remote and local customer setup and support.
• Ability to travel to remote customer sites on occasion.

RESPONSIBILITIES:

Multi-Client Support:

• Serve as the main point of contact for Tier II issues serving multiple clients, including:
• Local government entities
• Municipal departments
• Providing proactive and responsive IT support.
• Combination of on-site & remote support with some local travel between La Grande & Baker City.

Infrastructure Management: Our clients' environment comprises physical servers, virtual machines, and various NAS devices, reflecting the diverse technology landscape you will work in.

• Provides desktop and helpdesk support of operating system, desktop hardware and peripherals, and core desktop applications.
• Assists System IT manager and IT department staff with department projects and network needs according to corporate objectives
• Google Suite
• Maintain and optimize server hosts (Dell PowerEdge)
• Virtual machines (Hyper-V, VMware)
• Cloud Services
• Backup processes
• NAS devices (Synology), primarily on behalf of our clients, to ensure smooth and reliable operations & reliable recovery.

Security:

• Implement and monitor security measures to safeguard client data and systems
• Switch configurations
• Antivirus software (Microsoft 365 Defender, Threatdown)
• Access controls.

Network administration:

• Knowledge and experience in best practices for Network Security, Security+ certification or equivalent experience preferred.

Backup Management:

• Maintain server & Infrastructure backups

Software Administration:

• Manage and support various software applications
• Including student information systems (PowerSchool)
• Finance software (SpringBrook)
• Cloud applications (e.g. Adobe, Zoom), and various databases, ensuring they are up to date and perform efficiently.

Troubleshooting:

• Provide tier II support through collaborating with Tier I support teams to
• Identify and resolve technical issues promptly
• Providing expert guidance when needed.

Process Improvement:

• Identify areas of inefficiency within client IT systems and processes
• Proactively recommend and implement improvements for increased autonomy and support.

Tier 3 Data Center:

• Provide remote-hands support of high-availability data center infrastructure.

On-Call Schedule Rotation:

• Participation in an on-call schedule rotation
• Ensuring 24/7 support for critical systems
• Responding to urgent technical issues outside of regular working hours.

PHYSICAL REQUIREMENTS:
This position requires visual acuity and manual dexterity sufficient to operate standard office equipment. The employee must be able to sit or stand at a desk for a full shift and lift and/or move up to 30 pounds.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to Commute:

• Baker City, OR 97814 (Required)

Ability to Relocate:

• Baker City, OR 97814: Relocate before starting work (Required)

Work Location: In person

Company DescriptionChaves Consulting, Inc. has a long history of being active in this community & provides services to state, county & local organizations across the country.

Company Description

Chaves Consulting, Inc. has a long history of being active in this community & provides services to state, county & local organizations across the country.