Job Description
Job Description
We are looking for a dedicated Help Desk Analyst I to join our team in Auburn, Washington. In this role, you will provide essential technical support and troubleshooting for a range of IT systems and applications. Your expertise will ensure smooth operations and user satisfaction by addressing technical concerns efficiently and effectively.
Responsibilities:
• Diagnose and resolve technical issues related to Windows 10/11, printers, desktop hardware, and peripherals.
• Provide support and troubleshooting for Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
• Manage user accounts in Active Directory, performing tasks such as password resets and permission updates.
• Record, track, and maintain documentation of all service desk interactions through a ticketing system.
• Offer guidance and solutions to end-users for basic troubleshooting and IT inquiries.
• Collaborate with team members to identify and implement improvements to service desk processes.
• Ensure timely resolution of technical problems to minimize disruptions in daily operations.
Requirements:
- 1+ years of help desk or technical support experience in a Windows environment.
- Working knowledge of:
- Windows 10/11
- Office 365 suite
- Active Directory
- Basic networking (IP, DNS, DHCP)
- Excellent communication and customer service skills.
- Strong troubleshooting and problem-solving skills.
- Ability to prioritize and manage multiple tasks effectively.
- Willingness to learn and grow in a fast-paced IT support environment.
**Benefits**
- 401(k)
- 401(k) matching
- Dental Insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off 1 week
- Retirement plan 401K
- Vision insurance
• At least 1 year of experience in a help desk or technical support role.
• Proficiency in Active Directory for user account and permission management.
• Strong knowledge of Windows 10/11 and troubleshooting desktop hardware and peripherals.
• Hands-on experience with Microsoft Office 365 applications, including Outlook, Word, Excel, and Teams.
• Familiarity with service desk ticketing systems for tracking and documenting issues.
• Excellent problem-solving skills and attention to detail.
• Effective communication abilities to assist users and work collaboratively with the team.