Job Description
Job Description
Technical skills (Required - Mandatory)
- 5 years of experience supporting Microsoft systems (Windows7, 8.1,10) in IT Infrastructure functions.
- Must know PC hardware architecture
- Must know typical desktop applications (i.e., MS Office, virus scan, Ghost, etc.)
- Must have knowledge of SCCM and operations (Installing applications, patch management)
- Prior experience in Remote Desktop support
- A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
· Should have a good understanding of Microsoft Active Directory, DHCP and DNS
· Should have a good understanding of user profile management
- Proven Customer Service skills
- Good written and oral communication
Technical skills (Required – Nice to Have)
§ Awareness of the latest technologies and trends
§ Knowledge of agile methodologies
§ Must have the ability to identify and instil industry best practices.
- Proven Customer Service skills
- Excellent written and oral communication
People skills
· Client management
Soft skills
· Create profound client impact
· Execution excellence
Areas of Responsibilities:
The role is expected to carry out the following functions/activities as part of this job.
· Provides expert judgment and analysis for desktop systems design, development and implementation.
· Analyzes requirements to ensure the system meets performance needs.
· Ensures that all systems are working at optimal levels and offers support to the application development team regarding new technologies and system requirements.
· Maintains, repairs, and troubleshoots desktop hardware and software packages.
· Assists with desktop/laptop images, including updates, patches and performance/process enhancements.
· Can script, test and deploy automated desktop solutions.
· Provide level2/3 desktop/ laptop break-fix support
· Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
· Assists with the testing and selecting of non-server computing hardware to be used within the enterprise.
· Assists with the design and maintenance of new images for desktops.
· Works with outside vendors as requested for incident resolution and to stay current on technology suitable for the client environment (i.e. software, desktop images, and hardware).
· Assists with writing, testing, and installing software upgrades/patch packages.
· Serves as top-tier desktop support.
· Work with offshore teams
Overall Experience (in yrs.)
5 plus years
Academic Background
Bachelor of Engineering / Technology / Science or equivalent experience
Company DescriptionWe provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.
Our management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.
We bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.
In today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.
Company Description
We provide Management Consulting, Information Technology Consulting, and Sourcing Advisory Services.\r\nOur management consulting services focus on our client's most critical issues and opportunities: strategy, marketing, organization, operations, technology, and mergers & acquisitions, across all industries and geographies.\r\n\r\nWe bring deep, functional expertise, but are known for our holistic perspective: we capture value across boundaries and between the silos of any organization. We have proven a multiplier effect by optimizing the sum of the parts, not just the individual pieces.\r\n\r\nIn today's dynamic business environment there is a strong need for the organizations to become globally competitive. Enterprise Resource Planning (ERP) has become an important software tool for managing business applications across various industries. Customized ERP solutions that matches the business will definitely maximize the return on investment ROI of Organization. Implementing right ERP helps companies to manage their data.