Job Description
Job DescriptionDescription:
About Us
Newbury Residential is a leading property management company committed to providing exceptional living experiences to our residents. With a diverse portfolio of properties, we pride ourselves on maintaining high standards of quality and service. Our team is dedicated to fostering a positive and engaging community for our residents and employees alike.
Job Overview
As a Community Manager at our communities you will play a crucial role in our property management team. You will be the primary point of contact for prospective and current residents, ensuring a welcoming and supportive community environment. Your main responsibilities will include managing the leasing process, maintaining high occupancy rates, and ensuring resident satisfaction. If you are a motivated individual with excellent communication skills and a passion for affordable housing, we encourage you to apply.
Position Responsibilities
Leadership & Property Operations
- Oversee all day-to-day operations of the community to ensure a well-run, organized, resident-focused environment.
- Supervise onsite staff including Assistant Managers, Leasing Specialists, and Maintenance teams.
- Establish clear expectations, provide training, and maintain accountability across all departments.
- Ensure office operations, leasing processes, and resident services run smoothly and professionally.
Financial Performance
- Oversee rent collection, delinquency follow-up, and payment processing to maintain financial health.
- Manage the property’s operating budget and monitor expense control.
- Approve invoices, coordinate with vendors, and track purchasing.
- Review financial, occupancy, and performance reports; implement action plans as needed.
Leasing & Marketing Leadership
- Drive leasing performance to maintain strong occupancy and achieve monthly goals.
- Oversee application processing, screening, and accurate data entry.
- Ensure online listings, photos, pricing, and availability are updated and competitive.
- Lead renewal strategies, resident retention efforts, and community engagement initiatives.
- Support marketing efforts including social media, online reviews, and outreach partnerships.
Maintenance & Property Excellence
- Partner with the Maintenance Supervisor to ensure timely unit turns, completed work orders, and consistent curb appeal.
- Conduct regular property inspections and address deficiencies quickly.
- Monitor preventative maintenance programs and ongoing building needs.
- Coordinate emergency responses professionally and efficiently.
Resident Relations & Community Culture
- Serve as the primary point of escalation for resident concerns, handling them with professionalism and fairness.
- Enforce community policies in a respectful, consistent manner.
- Support resident events and engagement activities that build community connection.
- Maintain a welcoming, inclusive, and service-focused environment.
Compensation & Benefits
- Competitive Salary
- Health, Dental, and Vision Insurance
- Generous Paid Time Off
- 401K with Company Match
- Ongoing Training and Professional Development Opportunities
Join Our Team
If you are an experienced property management professional with a passion for affordable housing and the flexibility to travel, we encourage you to apply. This is a unique opportunity to support communities across the country and make a meaningful impact while growing within a mission-driven organization.
Our Core Values
At Newbury Residential, our team members embody our values in everything we do:
- Honesty at Our Core – acting with transparency and integrity in every interaction.
- People Centered Approach – putting our residents and prospects first, always.
- Innovation – bringing creativity and fresh ideas to how we serve and market our communities.
- The Newbury Standard – striving for excellence in design, service, and performance.
- Empowering Respect – fostering inclusivity, collaboration, and dignity across our teams and communities.
How to Apply
Interested candidates are invited to submit their resume and cover letter detailing their qualifications and experience. To be considered as a top candidate, please submit a 1-3 minute video along with your application, answering the following questions:
- What excites you most about this role?
- What unique qualities will you bring to our team?
Please include “Community Manager - Newbury Residential” in the subject line and email to felicia@newburyresidential.com or call 931.378.8488 and leave a voicemail.
Requirements:
Position Requirements
- Outgoing with previous leasing or sales experience in property management, real estate, or hospitality preferred.
- Minimum 3 years of experience as a Community Manager is a plus
- Strong knowledge of Fair Housing laws and leasing compliance standards
- Demonstrated leadership skills and experience managing or mentoring property teams
- Exceptional organizational and time-management skills with the ability to prioritize multiple tasks across various locations
- Excellent communication, interpersonal, and problem-solving abilities
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and property management software (Entrata preferred)
- Creative mindset with experience in social media management and grassroots marketing.
- Ability to work independently and as part of a team
- Strong sales and negotiation abilities
Necessary Special Requirements
- Valid Driver’s License and reliable transportation
- Ability to lift up to 25 pounds and navigate properties with stairs, uneven surfaces, or outdoor terrain
- High school diploma or equivalent required; college degree in Marketing, Business, or related field a plus.
- Ability to work flexible hours including some evenings and weekends, as needed.
- Professional, customer-focused, and results-driven approach.