Job Description
Business Analyst (Warehouse) - Manhattan WMOS Consultant
SFO / Pleasanton / Dallas / Santa Clara, CA / Frisco, TX
Skills Mandatory / Good To Have
- 10–15 years as Business Analyst in Warehouse domain with strong expertise in Planning, Process and Finanacials, along with Manhattan WMS and custom WMS systems Mandatory
- Deep functional knowledge of Purchase Order lifecycle, Planning rules, Carrier onboarding, and Invoice reconciliation. Mandatory
- Strong requirements engineering: BRD/FRD/User Stories, acceptance criteria, and traceability; proficient in process mapping (BPMN). Mandatory
- Ability to analyze procurement data using SQL/Excel/Power BI for cost optimization and vendor performance metrics. Mandatory
- Excellent stakeholder management and governance reporting (status, RAID, KPIs). Mandatory
- Exposure to integration flows between TMS, ERP, and WMS systems. Good to Have
Roles & Responsibilities
- •Oversee the end-to-end service delivery process, ensuring alignment with client expectations and business objectives
- •Lead a team of professionals, providing mentorship and guidance to enhance their performance and career growth
- •Develop and maintain service level agreements (SLAs) and key performance indicators (KPIs) to monitor service delivery effectiveness
- •Conduct regular service reviews with the clients addressing concerns and identifying opportunities for improvement
- •Implement continuous improvement initiatives to optimize service delivery workflows and enhance client satisfaction
- •Act as the primary point of contact for client escalations and ensure timely resolution of issues
- •Coordinate with cross functional internal teams to ensure timely and accurate service delivery, addressing any issues that arise
- •Gather and analyze service performance data to identify trends and opportunities for improvement
- •Build and maintain strong relationships with client, acting as a point of contact for service-related inquiries
- Qualifications
- •8+ years of experience in service delivery management or related roles
- •Proven track record of successfully managing service delivery for enterprise-level clients
- •Strong understanding of ITIL framework and best practices in service management
- •Exceptional communication and interpersonal skills, with the ability to build relationships with clients and stakeholders
- •Ability to analyze data and generate insights to inform decision-making
- •Excellent verbal and written communication skills
- •Ability to work collaboratively in a team-oriented environment
- •Having a proven track record in leading and managing large teams
- Preferred Skills
- •Experience in project management methodologies such as Agile or Scrum
- •Familiarity with service management tools and platforms
- •Relevant certifications, such as ITIL, PMP, or Six Sigma
- Technical Skills
- •In depth knowledge of Warehouse Management System, along with good working knowledge of SCI reporting and Labor Management modules
- •Excellent understanding of integration development
- •In depth knowledge of Transportation Management Systems (generic)
- •Proficiency in service management software and tools
- •Strong analytical skills with experience in data analysis and reporting
- •Familiarity with cloud services and infrastructure
- •Strong understanding of ITIL framework