Special Assets Group Manager

Job Description

Job Description

POSITION TITLE:

Special Assets Group Manager

REPORTS TO:

Senior Vice President, Chief Lending Officer

JOB GRADE:

S12

PAY RANGE:

$75,338.80/year - $113,008.20/year, Exempt

Dependent on experience

PurposeThe Special Assets Group (SAG) Manager is responsible for ensuring the Credit Union’s default management and recovery SAG policies are thorough, compliant and effectively implemented to support both organizational and member service expectations. This role provides day-to-day leadership to the SAG team, ensuring understanding and compliance with federal and state regulations, optimizing workflows, and promoting a professional and member-focused environment. Within broader Credit Union goals, the SAG Manager establishes performance goals, monitors departmental productivity, provides training and production support, and ensures department practices are compliant, ethical, and aligned with the Credit Union's mission and vision.Duties and Responsibilities

Leadership & Oversight

• Supervise, mentor, and guide the SAG team members, fostering a productive and collaborative team environment.
• Assign, monitor, and manage departmental workloads to ensure efficient and courteous member interactions.
• Set performance goals and ensure alignment with the organization’s strategic objectives.
• Provide consistent coaching, feedback, and performance evaluations.

Compliance & Policy Management

• Ensure all credit and collection policies and activities comply with federal and state laws, regulatory guidance, and examiner or audit best practice recommendations.
• Maintain up-to-date knowledge of relevant regulations and update internal procedures as needed.
• Enforce organizational standards and ensure a safe, ethical, and legally compliant work environment.

SAG Operations

• Develop and implement effective reporting and control procedures for managing delinquent, modified and/or watch loans.
• Authorize legal collection actions, including repossessions, foreclosures, bankruptcy filings, and small claims proceedings as appropriate
• Serve as a primary liaison for SAG legal matters, attorneys, and external department vendors.
• Review and approve complex or escalated collection cases and resolve sensitive member issues.
• Provide support to staff when production priorities require participation and individual contribution.

Member Interaction & Communication

• Promote and model respectful, solution-oriented communication in all internal and external member interactions.
• Train staff on positive, alternative collection and recovery techniques to maintain member relationships and protect Credit Union assets.
• Investigate and resolve disputed credit accounts when necessary.

Financial Oversight & Reporting

• Monitor and recommend charge-offs and maintain control over charged-off accounts.
• Track and report on collection and recovery efforts, performance metrics, and trends.
• Prepare detailed department reports for senior leadership and the Board of Directors monthly and as needed
• Collaborate with the development of the departmental budget in alignment with organizational goals.
• Coordinate with senior leadership in providing reports and documentation as requested during examinations and audits.

Strategic Involvement

• Participate as a member of the Loan Committee to assist in decisions on complex or high-risk accounts.
• Continuously seek process improvements, develop and implement best practices in SAG and credit risk management.

Additional Duties

• Perform other responsibilities as assigned to support the success of the department and the Credit Union.

Education/Experience Requirements

• High School graduate – College degree preferred.
• Minimum 5 years’ experience in a collections environment and prior credit union experience.
• Must be well organized, accurate and detailed.
• Demonstrated leadership abilities with experience managing and developing teams.
• Excellent analytical, problem-solving, writing, and interpersonal communication skills.
• Ability to handle sensitive and complex situations with professionalism and tact.
• Knowledge of Federal Debt Collection Practices Act of all Credit Union products.
• Experience handling legal collection processes, including bankruptcies, small claims court actions, subpoenas, and wage garnishments/levies.

Working Conditions/Physical Demands

• Work in an office environment, requiring the use of office equipment, and computer software like Word.
• Must be able to frequently move around the office to perform collection and cross-sales activities.
• Occasionally, work long hours to meet members’ needs, keep up with fluctuating volume and meet established goals and targets.
• Must be able to periodically travel to other branches and places of business and meetings.

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Team Member Signature Date

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Manager Signature Date