Job Description
Job DescriptionDescription:
General Statement of Duties
Answers incoming telephone calls and routes to appropriate department or staff member. Creates new patient charts, and schedules appointments for patients using health center’s electronic health records software.
Responsibilities and Essential Functions
· Schedules patients in accordance with established provider schedules and health center protocols
· Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
· Obtains and/or verifies insurance status and updates information in the system as needed
· Creates accounts for new patients
· Creates telephone encounters and routes to the appropriate party or transfers to voicemail
· Communicates test results and referral and prescription status
· Responds to and routes EMR messages from clinical staff and patients
· Monitors patient portal for schedule requests and customer service questions
· Monitors appointment reminder platform and responds to patients as needed
· Maintains strict patient confidentiality
· Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
· Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of Operations Manager
· Participates in staff meetings, training sessions, and other meetings as directed
· Adhere to HIPAA policies and regulations
· Performs other duties as assigned
Requirements:
Minimum Qualifications and Other Essential Functions
· Establish and maintain effective and harmonious working relationships with staff, patients, vendors, and the public
· Maintain excellent oral and written communication skills and an ability to practice effective professional communication
· Thrive and promote group cohesion as a team member in a rapidly changing environment
· Follow detailed and written oral instructions
· Multi-task and adjust priorities in a fast-paced environment, while maintaining focus and managing disruptions and/or unexpected needs
· Accept feedback from a variety of sources and constructively manage any conflicts
· Maintain excellent organization skills
· Execute and track detail-oriented projects and deadlines
· Demonstrate professionalism
· Demonstrate good judgement while working independently or as part of a team
· Maintain punctual attendance
· Maintain general computer and keyboarding skills
Preferred Qualifications
· Intermediate or advanced knowledge of Microsoft Office Products: Excel, Outlook, Word, and Power Point
· Knowledge of Federally Qualified Health Centers
· Prior education or equivalent work experience in a health care setting
Physical Demands Required to Fulfill Essential Functions of this Position
Employee must be able to: sit or stand for long periods of time; focus on tasks while in an active office environment where conversation and noise is prevalent; operate a keyboard, write, speak, and hear; read small print both on paper and on a computer screen for long periods of time and, occasionally lift up to 20 pounds.
Additional Requirements
· Submit to and pass a drug test
· Successfully complete a criminal background check
· Maintain HIPAA compliance and follow confidentiality policies to protect organizational information
· Foster ethical behavior, cultural sensitivity, and an inclusive environment in accordance with our Standards of Conduct and Respectful Workplace Policies
· Work beyond normal working hours, including weekends, if applicable and when required
Working Conditions
There may be exposure to airborne and blood-borne pathogens, and hazardous materials. This position may include working remotely.
Equal Employment Opportunity Statement
La Pine Community Health Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, marital status, protected veteran status, or any other characteristic protected by applicable laws. La Pine Community Health Center complies with all applicable laws governing non-discrimination in employment in every location in which the organization has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfers, leave of absence, compensation, and training.
LCHC’s Mission, Vision, and Values
All LCHC employees are required to promote and foster LCHC’s mission, vision, and values.
Mission: We improve lives in our community through accessible and affordable healthcare provided with kindness, integrity, and respect.
Vision: For a healthy community.
Core Values: Respect, integrity, collaboration, professionalism, accountability, and compassion.