Operations Manager/Facilities II

Job Description

Job Description

MISSION:

The mission of BAC is to provide persons with disabilities, innovative services and opportunities to achieve personal success.

JOB SUMMARY:

Manages seamless operations across assigned federal and commercial contracts, delivering expert facility management solutions across military bases, federal campuses, and high-security government facilities. The position's core focus is on driving Contractual performance and adhering strictly to Performance Work Statements (PWS) while assuring high quality workmanship throughout the contract lifecycle (1-to-7-year durations). This involves direct oversight of multi-functional lines of business including Building Operations & Maintenance, Landscaping & Grounds Maintenance, Janitorial & Environmental Services, security, fleet, and logistics. The role requires extensive depth of expertise and knowledge in specialized functions that can be used to develop efficient and innovative ways to accomplish the organization’s business strategies, specifically emphasizing predictive maintenance, infrastructure upkeep, compliance, and sustainability at every level. Work is performed with considerable latitude in the use of initiative and independent judgment. Position seeks technical guidance on unusual or complex problems or issues.

EXAMPLES OF ESSENTIAL FUNCTIONS:

The list of essential functions below is intended to be representative of the tasks performed within this job. Other duties may be assigned based on business needs.

Operational & Contract Management

• Oversees staff, workflows, and activities for assigned federal and commercial contracts, ensuring full compliance with applicable rules, regulations, and laws.
• Resolves customer issues and ensures that all contractual obligations are met.
• Manages day-to-day facility operations, including maintenance, custodial services, landscaping, and security.
• Monitors and analyzes contract performance metrics, including labor hours, ratios, productivity measures, and budget adherence.
• Provides contract oversight and ensures effective use of quality control systems, tools, and reporting processes.
• Reviews and approves bid documents, technical specifications, and contract-related submissions.
• Supports business development initiatives, participates in pursuit teams, and provides technical expertise for proposals, quotes, and work plans.
• Engages in customer visits, site walks, and activities related to new and future work opportunities.

Planning, Compliance & Quality Assurance

• Ensures accurate and timely completion of reports and documentation in alignment with legal, regulatory, funding, accreditation, and organizational standards.
• Develops, implements, and maintains quality control and safety plans for assigned contracts.
• Maintains policies, procedures, and systems necessary to support quality, compliance, and continuous improvement.
• Ensures adherence to building, safety, security, and environmental codes and regulations.
• Participates in organization-wide strategic planning, innovation initiatives, and interdepartmental decision-making.

Financial Oversight

• Prepares, manages, and monitors facility budgets, including maintenance and capital requirements.
• Evaluates vendor contracts, negotiates service agreements, and ensures procurement aligns with operational and budgetary goals.
• Tracks key performance indicators (KPIs) to assess efficiency, identify risks, and recommend operational improvements.

Staff Leadership & Development

• Supervises and mentors facilities personnel, including maintenance technicians, custodial staff, and contractors.
• Conducts performance evaluations, provides coaching, and identifies training and professional development needs.
• Develops staffing plans to support efficient operations across sites.
• Identifies and implements development opportunities for maintenance employees, including opportunities that support inclusion of persons with disabilities.
• Provides or coordinates training and instruction relating to facility operations, safety, and organizational standards.

Cross Department & Community Engagement

• Collaborates with other departments on site planning, development, and operational improvements to meet customer and client needs.
• Builds and maintains relationships with service industry partners, nonprofit organizations, federal agencies, and local businesses.
• Supports research and development of new service contract proposals and operational solutions.

Supervisory Responsibility:

• Selects, motivates, and evaluates leadership personnel; provides or coordinates staff training and development; works with employees to correct deficiencies; implements discipline and termination procedures.
• Assesses and monitors work methods and procedures; identifies opportunities for improvement and implements changes.
• Oversees and/or participates in the development and administration of budgets; may approve the forecast of funds needed for staffing, equipment, materials, and supplies; may approve expenditures and implement budgetary adjustments as appropriate and necessary.
• Conduct performance evaluations, provide coaching, and identify training opportunities.

MINIMUM QUALIFICATIONS:

• Bachelor’s degree in Facilities Management, Engineering, Business Administration, or a related field.
• Six (6) or more years of community-based program management with progressively responsible experience in facilities management, operations management, contract management, or a related field.
• Four (4) years of supervisory experience.
• A combination of education, certification, training, and/or experience may suffice for the above requirements.
• Experience using scheduling tools including Microsoft Office (PowerPoint, Excel, Word), MS Project, EWRS, MAXIMO or equivalent computerized maintenance management system (CMMS) system.
• Must currently have and maintain Certified Facility Manager Professional (FMP) and OSHA 30 or obtain within one year of employment.
• Must hold a valid driver’s license with a clean driving record and have reliable transportation.
• Must satisfy Florida Department of Children and Families (DCF) Level 2 background screening requirements.
• Must pass a pre-employment drug screening.

PREFERRED QUALIFICATIONS:

• Experience working with individuals with disabilities.
• Experience with AbilityOne or other set-aside contracting.
• Experience with government contract management.
• Experience in Service Industry
• Degree in facility management, engineering, construction, or relevant experience
• Experience operating various personnel lifts or aerial lifts.
• Experience in forklift operation.
• Project manager certifications such as Project Manager Professional (PMP) or Six Sigma

In addition to meeting the minimum qualifications listed above, an individual must be able to perform each of the established essential functions in order to perform this job successfully.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Advanced knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Advanced knowledge of safe work practices and OSHA regulations.
• Experience in developing and managing project budgets.
• Ability to operate a computer using Microsoft Office Suite and applicable department/organization specific software.
• Ability to read, analyze, and interpret program related laws and regulations and establish necessary work processes and procedures.
• Ability to balance both field and administrative duties.
• Knowledge of electrical, HVAC and building maintenance guidelines, environmental regulatory requirements, OSHA, and Industrial requirements.
• Ability to diagnose problems quickly and foresee potential issues.
• Knowledge of maintenance, fleet, janitorial and mechanical equipment.
• Ability to manage multiple priorities to ensure that deadlines are met.
• Ability to lead and motivate others to achieve goals.
• Ability to communicate effectively orally and in writing.
• Ability to work within confined spaces.
• Ability to work independently, yet collaboratively, according to goals of the organization.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to handle confidential employment information with tact and discretion.
• Ability to correctly interpret and efficiently implement all applicable policies and procedures.
• Ability to regularly attend work and arrive punctually for designated work schedule – occasional after hour or weekend work may be required.

TRAVEL

Travel is primarily local during the business day, although some out of area and overnight travel may be expected.

WORK AUTHORIZATION/SECURITY CLEARANCE (IF APPLICABLE)

Must be authorized to access and work on government installations.

PHYSICAL REQUIREMENTS:

Tasks involve the periodic performance of moderately physically demanding work, usually involving lifting, carrying, pushing and/or pulling of moderately heavy objects and materials (up to 40 pounds). Tasks that require moving objects of significant weight require the assistance of another person and/or use of proper techniques and moving equipment. Physical Requirements can be accomplished with or without reasonable accommodations.

ENVIRONMENTAL REQUIREMENTS:

Tasks are regularly performed in an air-conditioned office. Some work will be performed outdoors with potential exposure to adverse environmental conditions (e.g., dirt, heat, cold, rain, fumes).

SENSORY REQUIREMENTS:

Some tasks require manual dexterity.

Availability: Full-time

Salary: Starting at $90,000

Benefits:

• Medical insurance is offered.
• Free Dental and Vision insurance for employees.
• Paid holidays, vacation, sick, and personal days.
• Additional programs include company paid term life and AD&D insurance, short and long-term disability coverage.
• Full-time employees are eligible to participate in the 401k plan on the first of the month following their date of hire. Employer match is 50% of the first 8% contributed by employee.
• Supplemental voluntary life and AD&D insurance is available.
• Additional Supplemental benefits are available including Accident, Critical Illness, Hospital, and Pet Insurance.
• Employee Assistance Program.
• Tuition reimbursement.
• Eligible for performance bonus plans.
• Eligible for 401k Profit-Sharing program.

Accepting applications until positions filled…

Applications may be completed through our website: https://bacemploy.com/

*A completed application is required*:

BAC

Providing innovative services for individuals with disabilities to achieve personal success!

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We are a Drug-Free Workplace.