Job Description
Job DescriptionDescription:
As a member of the Property Management team, the Regional Property Supervisor is responsible for ensuring that each property meets A Community of Friends (ACOF) goals and objectives as well as company procedures and standards through the supervision of all areas of management. This includes managing the financial health, physical appearance, and maintenance of the properties, as well as maintaining program and government compliance and tenant relations.
The Regional Property Supervisor must be willing to work in a community-based setting, emphasizing commitment and staff initiative. This person should be comfortable working within an interdisciplinary team utilizing a strength-based social service approach. In addition, this individual must be able to work with people who have experienced homelessness and possess excellent communication and interpersonal skills. Applicants must have an understanding of individuals with a range of disabilities, including physical, mental, and emotional.
ESSENTIAL DUTIES
- Responsible for the overall operations of assigned properties, ensuring portfolio performance based on established goals and benchmarks in alignment with the Property Management manual.
- Make sure buildings (common areas and units) are regularly maintained and kept habitable (safe, secure, and clean condition).
- Conduct annual inspections and make sure all other company-mandated inspections are conducted.
- Interact with various social service agencies, local Housing Authorities, and other community partners regarding tenants and applicants.
- Meet weekly with direct reports.
- Supervise on-site Property Managers, including participating in hiring, termination, supervision, discipline, training and performance evaluations.
- Ensure and model collaboration between property management and services staff.
- Update and train staff on affirmative marketing, tenant intake process, and Fair Housing and landlord/tenant laws and practices.
Business Management:
- Provide guidance to property managers on rental activities, including, but not limited processing applications, move-ins, move-outs, terminations, evictions, and tenant conflicts.
- Take steps necessary to ensure all certifications/re-certifications are completed annually.
- Maintain up-to-date information on affordable housing occupancy and compliance programs, and disseminate updated information to staff.
- Generate and analyze various reports including financial statements, vacancy, variance reports, and other identified reports to track the building’s performance.
- Compile and submit required reports to the asset management department and regulatory agencies and/or agency designees.
- Manage regulatory compliance in accordance with loan documents and regulatory agreements.
- Coordinate new building lease up and establish compliance system including applicant (lottery) system, marketing tools, waitlist binder (non-CES units), mock tenant file, fair housing, and other compliance tools.
- Develop and implement procedures to safeguard tenants’ private, medical, and personal identifying information.
- Collaborate with Asset Management to develop building budgets.
- Manage Property Management contracts.
- Respond to tenant grievances and reasonable accommodation requests
- Other duties as assigned.
SUPERVISORY RESPONSIBILITY
The incumbent will have supervisory responsibility for approximately nine sites and the Property Managers assigned to the respective sites.
Requirements:
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation these guidelines.
To perform effectively in this position, the Property Supervisor must have:
Basic Qualifications
- Bachelor’s Degree or two (2) years of relevant experience as a property supervisor/regional manager, preferably in permanent supportive housing.
- Two (2) years experience supervising on-site property managers and maintenance staff.
- Two years’ experience complying with public and private finance programs, including but not limited to HUD, HOME, low-income housing tax credits, MHSA, and/or HACLA/LACDA.
- Previous experience must include responsibilities for operations, budgets, move-in process, recertification, and inspections.
- Possession of a valid California Driver’s License
- Access to a personal vehicle to be used to conduct ACOF business.
- Ability to meet California minimum and ACOF insurance requirements.
Preferred Qualifications
- Excellent written and oral communication skills
- Advanced computer skills including database applications, Excel and PowerPoint.
- Experience with RealPage Onesite - 2 years (Preferred)
- Demonstrated ability to build consensus and work effectively.
- Sound judgment, excellent assessment, and problem-solving skills.
- Ability to effectively manage time, electronic, and paper documents.
- Ability to respond appropriately in tense situations with an even temperament.