Senior Assistant Property Manager

Job Description

Job Description

Position Overview

The Assistant Property Manager supports the daily operations of a luxury multifamily community with over 500 units, ensuring an exceptional living experience for residents while driving operational efficiency and financial performance. This role requires a polished, service-oriented professional with strong organizational skills, leasing expertise, financial acumen, and the ability to support all aspects of property management. The Assistant Property Manager acts as a key partner to the Property Manager and serves as a leadership presence on the property.

Key Responsibilities

1. Resident Relations & Customer Service

• Provide a luxury-level customer service experience to all residents, prospects, and guests.
• Respond promptly to resident inquiries, concerns, maintenance requests, and escalations.
• Manage the move-in/move-out process, ensuring all steps—inspections, keys, orientation, documentation—are completed professionally.
• Organize community events, resident engagement programs, and retention initiatives.
• Maintain a positive, solution-focused approach to conflict resolution.

2. Leasing & Marketing Support

• Assist with leasing efforts, including tours, follow-ups, application processing, and approvals.
• Ensure all marketing materials, online listings, and branding reflect the luxury standard of the community.
• Track and report occupancy, renewal rates, traffic, and leasing performance metrics.
• Support marketing campaigns, outreach efforts, and partnerships to drive occupancy goals.
• Maintain accurate records of availability and ensure units are market-ready.

3. Financial & Administrative Management

• Assist in preparing, reviewing, and tracking annual budgets, monthly reports, and financial performance.
• Process rent payments, late fees, deposits, refunds, and delinquency follow-up.
• Support vendor invoicing, purchase orders, and expense control procedures.
• Maintain organized and compliant lease files, resident documents, and audit-ready records.
• Prepare notices, communications, and resident correspondence in accordance with policies and regulations.

4. Operations & Compliance

• Work closely with the Property Manager to ensure smooth daily operations of the community.
• Assist with regulatory compliance, fair housing requirements, and company policies.
• Support oversight of maintenance operations, including timely completion of work orders and preventive maintenance schedules.
• Conduct regular property tours, unit inspections, and curb appeal checks to uphold luxury standards.
• Ensure all common areas, amenities, and building features remain in top-tier condition.

5. Leadership & Team Support

• Serve as the acting manager in the Property Manager’s absence.
• Support leasing consultants, concierge/front desk, and maintenance teams with tasks, guidance, and daily operations.
• Participate in team meetings, training sessions, and performance feedback initiatives.
• Help foster a positive, professional, and collaborative workplace culture.

6. Technology & Systems

• Utilize property management systems (e.g., Yardi, RealPage, Entrata) for leasing, reporting, and resident management.
• Assist with digital communication tools, resident portals, and online service request systems.
• Ensure data accuracy and confidentiality across all platforms.

Qualifications

• 2–4 years of experience in property management, preferably in luxury or Class A multifamily communities.
• Strong understanding of leasing, property operations, and customer service best practices.
• Experience with large-scale communities (500+ units) highly preferred.
• Proficiency in PMS software such as Yardi, RealPage, AppFolio, or Entrata.
• Knowledge of Fair Housing laws, local housing regulations, and compliance standards.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Professional appearance and demeanor suitable for a luxury environment.
• Flexible to work weekends or evenings as needed.

Key Attributes

• Resident-focused and service-driven
• Highly organized and detail-oriented
• Strong follow-through and accountability
• Professional, polished communication style
• Calm under pressure; adaptable
• Team-oriented with leadership potential
• Proactive, solutions-minded, and reliable

Equal Opportunity Employer

We are an Equal Opportunity Employer and are committed to building a diverse, inclusive, and supportive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, veteran status, or any other legally protected status.