Job Description
Job Description
The Senior Process Quality Specialist is responsible for completing account level actions based on compliance, project and departmental needs. This role is also responsible for identifying and documenting opportunities for improvement within system processes and procedures, as well as participating in problem solving discussions with leadership.
RESPONSIBILITIES
Process account level actions contributing to daily operations. 40%
Identify and document shortfalls in processes and systems and participate in discussing solutions for improvements. 25%
Provide data to support regular tracking and reporting on adherence to daily processes and/or financial performance. 10%
Participate in various departmental projects. 10%
Train and mentor team members. 10%
Perform other duties, as assigned. 5%
MINIMUM REQUIREMENTS
EDUCATION: High School Diploma
EXPERIENCE: 1 - 2 years Customer Service or Clerical experience
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Familiarity with general legal procedures
- Skilled in MS Office (Particularly Excel)
- Ability to understand low level process mapping/logic
- Strong collaboration, problem solving, critical thinking and relationship management skills
- Desire to learn or strengthen skills in project or process management
- Ability to handle variations in work type and workload
- Strong written and verbal communication
PREFERRED QUALIFICATIONS
EXPERIENCE: 2+ years work experience in Financial Services related field
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:
- Knowledge of ILMS system and general ILMS procedures
- System query skills
- A 'Can Do', positive demeanor and professional teammate spirit
Company DescriptionWe are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!
Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.
Company Description
We are more than a specialty finance company providing debt recovery solutions for consumers. We are a global team of over 4,000 employees whose daily mission is to empower consumers to begin their path towards financial recovery and build a better life for themselves and their families. We know that the only way to support this mission is by hiring exceptional people who bring a diversity of ideas, a collaborative spirit, and a passion for attaining breakthrough results. If you are results-driven, have a passion for helping others, and thrive in an innovative environment, this might be the right place for you!\r\n\r\nEncore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and value diversity at our company. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at Talent@mcmcg.com.