Job Description
Job Description
Please note that this role is based in St. Charles\Carol Stream, IL!
Job description
Position Summary:
This position is primarily responsible for the day-to-day tracking and prioritizing of IT help desk requests, to support computers and systems for SAI employees. Also responsible for supporting IT Manager Administrator in other tasks as needed.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Help train and assist staff with I.T. needs
- Track and prioritize help desk requests using an IT support request system
- Assist with installing and configuring new computers and other IT equipment
- Assist in maintaining I.T. supplies and equipment
- Research and learn new software related to the business
- Assist maintaining and identifying problems of various types of electronic equipment, including but not limited to: PC’s, TV’s, laptops, tablets, phones (landline and cellular), copiers, printers, scanners, cameras, projectors, servers and other networking and A/V equipment
- Respond to user problems and requests
- Be available for infrastructure projects (late nights, weekends as needed)
- Occasionally travel between facilities in St. Charles and Franklin Park.
- Regular in-person attendance is an essential function of this job.
Supervisory Responsibilities
This job has no direct reports.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
- Bachelor’s degree in computer science, computer information or computer engineering
- 1 yr. experience working in an IT or IT admin position.
- Exposure to LAN/WAN networking, firewalls, virtual and or hybrid environments
Knowledge and Skills:
- Advanced computer skills
- Excellent time management skills
- Maintain confidentiality
- Positive attitude, team player, good attendance, hard worker
- MS Azure, experience with design and CAD software
- Self-starter who can manage IT projects from start to finish with minimal supervision
Must be able to read, write and converse fluently in English with the level of competency that will permit the applicant to function in the position.
Success Factors/Job Competencies:
- Integrity& Ethics – models SAI Vision, Mission & Values
- Customer Focus – demonstrates commitment to customer
- Collaboration & Teamwork – embraces an inclusive workplace
- Quality – produces quality work product
- Innovation/Continuous Improvement – finds new and better ways of doing things
- Job Knowledge – demonstrates a clear understanding of and executes roles and responsibilities
- Time Management/Productivity – manages time and resources effectively
- Problem Solving/Decision Making – demonstrates proper judgment, problem solving and decision making
- Independence/Initiative – works with little or no supervision and seeks out new work
- Communication – effectively communicates
Physical demands and work environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: While performing duties of job, incumbent is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; talk and hear. Employee must be able to lift equipment up to 50 pounds repetitively without assistance. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work environment: The noise level in the work environment is usually minimal
Company DescriptionWork with amazing teams, enjoy great benefits and expand your career with a growing organization in the Energy industry!
Company Description
Work with amazing teams, enjoy great benefits and expand your career with a growing organization in the Energy industry!