Job Description
Job DescriptionLevel 2 Technician $43,000–$48,000 annually | Full-Time | Monday – Friday 8:00am – 5:00pm | Katy, TX Onsite with Remote Support | TTH
What Matters Most
- Competitive salary range of $43,000–$48,000 annually
- Full-time, onsite position with remote support responsibilities
- Schedule: Monday – Friday 8:00am – 5:00pm
- Location: Katy, TX
- Contract to Hire opportunity offering long-term career stability and growth
- Weekly pay via direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance, as well as 401(k), direct deposit, and our referral bonus program
Job DescriptionWe are seeking a highly organized and detail-oriented Level 2 Technician to serve as an onsite and remote IT support professional. This individual will assist clients in resolving a variety of computer and IT-related issues. The ideal candidate will hold an Associate's degree (or equivalent experience) and have at least two years of experience in IT support within a user-focused environment. This is a dynamic role supporting diverse client environments with opportunities for technical growth.Responsibilities
- Provide exceptional customer service to clients and partners while managing technical support with efficiency and accuracy
- Analyze, troubleshoot, and resolve issues related to hardware, software, and overall network environments across multiple locations and industries
- Administer and support workstations, servers, printers, network hardware, and software
- Perform end-user support tasks including licensing, maintenance, installations, configurations, migrations, and upgrades
- Install, configure, and manage VoIP systems
- Participate in after-hours support on a rotating on-call basis
Qualifications and Requirements
- Strong understanding of a wide range of servers, PCs, and software platforms
- Proficiency in managing Windows Active Directory environments
- Familiarity with managed services such as Exchange, Microsoft 365, and email security/compliance tools
- Ability to follow complex instructions and work with various technical documentation
- Competence in using and supporting office equipment such as servers, computers, printers, and networking devices
- Strong verbal and written communication skills
- Ability to work both independently and collaboratively as part of a team
- Flexible and capable of adapting in a fast-paced, ever-changing environment
- Working knowledge of cybersecurity principles and best practices
Benefits and Perks
- Competitive pay within the $43,000–$48,000 range
- Mileage, tolls, and parking reimbursement
- Paid time off and holidays
- Opportunities for professional development and career growth
Your New OrganizationOur client is a technology solutions provider dedicated to delivering outstanding IT services to a wide range of industries. With a client-focused approach, collaborative culture, and commitment to innovation, they provide a supportive and dynamic environment where technical professionals can thrive.Your Career PartnerThe Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are committed to helping you achieve your professional goals and excel in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal opportunity employer, we foster a workplace built on respect, integrity, and trust.Compensation Note:
The base pay range for this position is $43,000–$48,000 annually, excluding benefits, bonuses, or other forms of compensation. Final compensation will be based on skills, experience, location, and internal pay equity. Please note that hiring at the top of the range is rare to allow room for future growth.