Job Description
Job Description
About O’Hara’s Son Roofing
Since 1987, O’Hara’s Son Roofing (OSR) has provided new commercial roof construction, commercial roof replacement, commercial leak repair service, and preventative maintenance for commercial roofs. Headquartered in Chicago, IL, our team of 100+ employees is dedicated to providing quality work with a strong focus on safety and communication.
As of 2026, OSR ranks among the Top 20 Roofing Contractors in the country. We specialize in the installation of numerous styles of roof applications and coatings. Additionally, we provide extensive roof repairs, OSHA-compliant safety items, and renewable energy solutions.
OSR maintains branches throughout the country, providing timely service and maintenance to our partners in each region of the United States.
Join Our Dynamic Team and Embrace Our Core Values!
At O’Hara’s Son Roofing (OSR), we believe in “Putting the Pedal to the Metal,” driving our success forward by continuously improving and never settling for average work. As a family-oriented company, we embrace a "No Jerk Zone," fostering an environment of respect, support, and teamwork at every level. We value self-starters who take pride in their work, go above and beyond for the team, and seize opportunities to shape their future with us. If you share our commitment to doing all the little things well and being our customers' preferred roofing contractor, we invite you to apply.
Job Description
As the IT Support Intern, you will support day-to-day IT operations, end-user support, and ongoing technology projects. This role will assist with ticket resolution, device setup, basic troubleshooting, documentation, and IT asset tracking. You will also support integration tasks tied to business changes or acquisitions under the direction of the IT Program Manager.
Responsibilities
1. End-User Support & Help Desk Assistance:
- Provide support to employees for common issues related to Windows/macOS, mobile devices, printers, and standard business applications.
- Triage incoming requests, gather details, and resolve routine issues; escalate higher-complexity items with clear notes and troubleshooting steps already attempted.
- Assist with account and access tasks (as authorized), including password resets, basic MFA support, and access troubleshooting.
- Update ticket notes and outcomes to ensure accurate records in the ticketing system.
2. Device Setup, Deployment, and Lifecycle Support:
- Assist with preparing and deploying laptops, desktops, mobile devices, and peripherals (imaging/enrollment, configuration, packaging, labeling).
- Support user onboarding/offboarding tasks (equipment collection/return, basic account checklist execution, documentation updates).
- Perform basic maintenance steps such as verifying patch status, confirming backups/sync, and reporting exceptions.
3. Hardware and Software Asset Management:
- Help maintain hardware inventory records (assignments, returns, spares, warranty information).
- Assist with license tracking and software install validation (as directed).
- Support procurement workflows by gathering quotes, documenting comparisons, and confirming delivery/asset tagging steps.
4. Network & Basic Systems Support:
- Assist with basic network troubleshooting (Wi-Fi connectivity checks, cable swaps, workstation connectivity verification).
- Help validate operational status of common systems (printers, conference room setups, basic connectivity checks).
- Document recurring issues and common fixes to reduce repeat tickets.
5. IT Documentation, Governance Support, and Security Basics:
- Update and create how-to guides, internal knowledge base articles, and checklists (onboarding, common fixes, device setup standards).
- Support security hygiene tasks (confirming MFA enrollment steps, reporting suspicious emails, ensuring devices follow baseline practices) under supervision.
- Follow Company IT policies and handle sensitive information responsibly.
6. M&A/Integration Support (As Assigned):
- Assist with structured integration tasks (inventory capture, user/device lists, documentation of site conditions, account/setup checklists).
- Support data gathering and progress tracking for IT integration workstreams (status updates, follow-ups, documentation).
7. Cross-Functional Support and Training Assistance:
- Help coordinate basic training logistics (scheduling, quick reference guides, confirming user readiness).
- Provide friendly, patient support to users with varying technical skill levels.
8. Additional Responsibilities:
- Handle additional responsibilities and projects as assigned by the IT Program Manager.
Requirements
- Currently pursuing (or recently completed) a degree/certification in IT, Computer Science, Information Systems, or related field.
- Basic familiarity with common IT concepts: Windows/Microsoft 365 fundamentals, endpoints/devices, and networking basics (Wi-Fi, LAN).
- Strong communicationand customer service mindset; able to explain steps clearly to non-technical users.
- Organized and detail-oriented; able to follow processes and document work consistently.
- Ability to handle confidential information appropriately and follow security best practices.
- Reliable transportation and ability to work onsite as needed
- Excellent organizational, analytical, and problem-solving skills.
- Team player attitude is a must.
If you embody our core values of continuous improvement, teamwork, attention to detail, and dedication to delivering consistent, quality work, we invite you to join our team at O’Hara’s Son Roofing (OSR). Together, let's strive for excellence and be the preferred roofing contractor for our valued customers.
What OSR Offers You
- Flexible Work Environment
- Unlimited PTO + Paid Holidays
- Technology Package
- Medical Benefits - Partial Contribution:
- Medical Insurance: Aetna (EPO, PPO, & PPO HSA)
- Dental Insurance: Aetna (PPO)
- Vision Insurance: Guardian Insurance
- Retirement:
- 401k with up to 4% company match - after 1 year of continuous employment and 1000 hours worked
- Non-Contributory Benefits - Employer Paid:
- Life Insurance
- Accidental Death & Dismemberment (AD&D)
- Short Term Disability (STD)
- Long Term Disability (LTD)
- Quarterly Interactive Employee Events
About Our Hiring Process
We will share all the details on our company during the initial phone call. Maintaining your confidentiality is a priority, so your resume will only be submitted with your approval. We will keep you updated throughout each step of the hiring process.
Please, complete our online job application and send your resume in PDF format, including a personal email address, and mobile number where we can text or leave voicemails for you during regular business hours (8-5 pm CST). We appreciate your time and consideration of this career opportunity. Please, contact us with any additional questions at hiring@oharasson.com.
The preceding job description has been designed to indicate the general nature and level of work to be performed. It is not meant to be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
O’Hara’s Son Roofing is an Equal Employment Opportunity and E-Verify compliant Employer. Our company is a Drug Free Workplace. Candidates must be authorized to work in the U.S.