Job Description
Job Description
Summary:
In this role, your primary responsibility will revolve around the installation of fiber and copper internet and voice services for both residential and business locations. Additionally, you will play a secondary role in addressing trouble tickets, conducting routine maintenance tasks, and providing valuable customer assistance.
Key Responsibilities: Your duties encompass a range of tasks that include but are not limited to the following:
· Skillfully perform on-site installations of fiber and copper services, including navigating attics, crawl spaces, and walls within homes and businesses.
· Employ professional cable routing techniques, seamlessly transitioning cables from exterior to interior while upholding the aesthetics of the building.
· Undertake maintenance and repairs of outside plant facilities, ensuring optimal functionality.
· Interpret and apply cable records and station apparatus schematics for accurate service provision.
· Utilize power tools with safety as a priority to mount cables and fixtures.
· Employ hand tools to dig holes and trenches for installation and troubleshooting purposes.
· Establish connections between customers' devices and communication equipment like routers and modems.
· Thoroughly test circuits, equipment, and alarms to verify services and functionality.
· Provide customer service, education, and clear explanations of all services and equipment.
· Skillfully read and interpret results from copper and fiber optic test equipment.
· Adhere to codes, standards, and legal regulations to maintain a safe work environment.
· Display eagerness to learn new applications and technologies that enhance customer service performance.
· Participate in an on-call rotation and be available for after-hour work as required.
· Be adaptable to additional duties and tasks as determined by the Company.
Skills and Qualifications: To excel in this role, the following attributes are essential:
· A positive attitude and a strong work ethic are fundamental.
· Ability to discern differences in wire and cable colors.
· Demonstrated knowledge of how the Internet functions.
· Strong problem-solving inclination.
· Familiarity with Outside Plant functions.
· Possession of a clean driving record and a valid driver's license.
· Effective oral and written communication abilities.
· Self-motivation and the capacity to work both independently and as part of a team.
· Comprehensive background in data, internet, and networking.
· Proficiency in PC-based programs, including Microsoft applications.
· Capability to read blueprints and effectively use associated test equipment.
· Aptitude for quickly learning new products, procedures, and programs, and making well-informed decisions.
Education and Experience: The qualifications and experience necessary for this role are as follows:
· High School Diploma or equivalent (Some College preferred).
· Proficiency in diagnostic test tools such as Optical Power meters, Optical Time Domain Reflectometer, and Ethernet Test gear.
· Ability to work independently and without direct supervision.
· Comfort working in indoor spaces with limited ventilation, such as attics during extreme heat.
· Exposure to elements like dust, dirt, noise, insects, and cleaning solutions.
· Flexibility to work outdoors in all weather conditions and at varying times of day or night.
· Willingness to work near power lines and electrical sources.
· Willingness to work and travel in inclement weather conditions.
Company DescriptionReliance Connects (formerly known as Cascade Utilities & Rio Virgin Telephone and Cablevision) is your local source for superior voice and broadband services. We are your connection to the world for entertainment, information, and communications. Reliance has a long standing tradition of being your local reliable choice.
Reliance Connects strives to enrich the lives of our customers, employees, and the community through superior communications and entertainment services.
Company Description
Reliance Connects (formerly known as Cascade Utilities & Rio Virgin Telephone and Cablevision) is your local source for superior voice and broadband services. We are your connection to the world for entertainment, information, and communications. Reliance has a long standing tradition of being your local reliable choice.\r\n\r\nReliance Connects strives to enrich the lives of our customers, employees, and the community through superior communications and entertainment services.