Job Description
Job DescriptionJob description
Duties:
- Provide excellent customer service and technical support to end-users
- Analyze and troubleshoot hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Assist with computer networking tasks, including setting up and troubleshooting TCP/IP, VPN, and other network protocols
- Support Linux and Windows Server environments
- Utilize ServiceNow or similar ticketing system to track and resolve user requests
- Communicate effectively with users to understand and resolve their IT issues
- Provide desktop support for software installations, upgrades, and patches
Requirements:
- Proven experience in IT support or a related field
- Strong knowledge of computer networking concepts and protocols
- Familiarity with ServiceNow or similar ticketing systems
- Proficiency in troubleshooting hardware, software, and network issues
- Experience with Linux and Windows Server environments
- Excellent communication skills, both verbal and written
- Ability to work independently and as part of a team
Note: This job description is not intended to be all-inclusive. The employee may be required to perform other related duties as assigned.
- Benefits:
- Starting pay neg. based on experience
- 90 day review with increase; yearly evaluation with increase
Job Type: Part-time
Ability to Commute: On-site (Required)
- Bluefield, VA 24605 (Required)
- Princeton, WV 24701 (Required)