Data Center, Desktop and Server Support Technician

Integrated Systems

Rochester, NY, USA

Published: 6/14/2022

Technology

Full Time

Job Description

Partial Description of Work Activities / Duties

· Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues.

· Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals.

· Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required.

· Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring.

· Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity).

· Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching).

· Document work performed, maintain network/system documentation, and keep accurate asset and configuration records.

· Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed.

Required Skills and Qualifications

· Working knowledge of Microsoft client and server operating systems.

· Solid understanding of TCP/IP networking concepts and troubleshooting.

· Professional customer service skills with clear verbal and written communication.

· Ability to prioritize and triage multiple issues while maintaining attention to detail.

· Comfort working independently and collaboratively within a team.

Preferred Experience

· Exposure to virtualized server environments (VMware and/or Hyper-V).

· Exposure to NAS and SAN storage systems.

· Experience with ticketing systems and remote support tools.

· Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience.

Education

We will consider candidates with an associate degree and relevant experience, or a bachelor’s degree, or equivalent hands-on experience.

Benefits (Partial List)

· 401(k) retirement plan with company match

· Bonus system

· Life, medical, and dental insurance

· Vacation and paid holidays

· Company lunches and social events

Compensation: Target salary range: $50,000 – $65,000 +incentives

Company DescriptionEstablished 42 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunities

Company Description

Established 42 year old telecommunications /computer solutions integrator in the Upstate New York Area with a flexible work environment, training, education and advancement opportunities