Job Description
Job Description
Hybrid Work Schedule (Office M/Tu/Th; Home W/F)
This is not a remote position.
Summary:
The Systems Manager (SM) oversees the day-to-day IT, systems operations, and data management of the US office and supports The Exodus Road’s global affiliate offices, ensuring that all run efficiently and that all members of the team have what they need to succeed (equipment, efficient recordkeeping, and data systems). The SM primarily manages the IT and Systems processes, including the management of outsourced contractors in those fields. The SM coordinates communication and information flow among and between TER’s key leaders and teams, including international teams, and serves to ensure healthy processes and systems for the most efficient operations of the organization. This position reports to the Chief Operating Officer and will serve as a critical role in the future of the nonprofit.
Job Responsibilities:
- Oversight and management of the health and forward growth of the Systems/IT functions of the organization.
- Overseeing the maintenance and efficacy of the IT needs of the US office staff, including management of systems, equipment, and security.
- Management of service and software vendor contracts and associated agreements.
- Continuously research new system capabilities, including AI implementation and usage, for improved efficiency and cross-platform integrations.
- Serve as the key point person for our Virtuous CRM database management, including running reports, establishing clean data practices, managing related vendors, and consistently improving the usage of Virtuous data throughout the organization.
- Lead training initiatives for staff around best practices and developments in the usage of platforms, systems, technology, and current policies.
- Work cross-departmentally to improve data quality and database management, including integration of multiple systems.
- Develop annual goals and action plans in alignment with TER’s strategic plan.
- Serve as a support to all teams in accomplishing their goals more efficiently, effectively, and with a data-driven approach.
Job Requirements:
- The ideal candidate for this position will have significant experience in the areas of systems, IT, and database management, with the ability to leverage those skills innovatively to improve the operations of the organization by supporting the staff and executive team, enabling them to perform their duties effectively and efficiently.
- Minimum 2 years experience managing systems and IT operations.
- Demonstrated experience managing external contracts for outsourced functions.
- Proven ability to manage multiple projects.
- Demonstrated commitment to achieving excellence through team health.
- Strong technology skills in office productivity software (Apple computers, G-suite, database design and management, advanced AI usage).
- Experience with CRMs (Virtuous preferred) with the ability to run reports, understand campaigns, and develop processes for clean data management.
- Excellent time management skills with the ability to prioritize work and meet deadlines.
- Ability to navigate ambiguity in a fast-paced environment.
- Excellent written and verbal communicator with strong interpersonal skills to interact positively with all levels of TER staff, including international teams, donors and grantmakers, and outside contractors.
- Must be able to consistently work a 40-hour work week, with the expectation that they will be in the office three days a week and work from home two days per week.
- Passionate about The Exodus Road’s mission and values.
What Does Success Look Like?
- 1st 90-Days: Complete accelerated learning plan that includes (1) familiarity with core organizational functions, (2) competency on all systems and processes, (3) initial implementation of critical insights via reports and analysis for data-driven decisions, and (4) a confident grasp of CRM system priorities for the next six months.
- 6-Month Mark: Clearly contributing value to the organization through leadership, process improvement, training, and compliance.
- End of 1st Year: Significant contributions to record keeping, systems usage, and staff training.