Tech Support Field Technician

Job Description

Job DescriptionDescription:

RoyPow USA is seeking a highly skilled Tech Support technician to join our team. In this role, you will be responsible for providing technical support and assistance to customers.

Job duties:

• Providing technical on-site support and training to customers experiencing issues with their lithium batteries.
• Troubleshooting technical issues and working to resolve them in a timely manner.
• Maintaining accurate and up-to-date records of customer interactions and technical support requests.
• Assisting with product installation and maintenance as needed.

Requirements:

• Must be willing to travel within the US (all expenses will be Covered by the Company)
• Some technical support experience
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Familiarity with lithium batteries (Preferred)
• Associates degree in relative field (Preferred)
• Bilingual in English and Chinese (Preferred).

Benefits:

• Medical
• Vision
• Dental
• PTO
• 401(K)
• 401(K) match

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Compensation Package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Technical support: 1 year (Required)
• Hardware Repair: 1 year (Required)

Requirements:

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