IT System Administrator Remote
Job Description
Job Description
Digital Technology Partners (DTP) is a Managed Services Provider with a focus on the dental industry with customers throughout the southeast and ranging across the country. With over 8 thousand endpoints under management, our focus is on the continuous business productivity of our clients. At this time we are seeking to add a IT Systems Administrator to our Systems Administration group.
As an MSP, we are responsible for all aspects of our customer’s IT infrastructure and as such our helpdesk staff must be capable of troubleshooting and assisting remotely with anything from password resets to critical all-user-out-of-work events.
We are seeking candidates who reside in the Nashville area
Eligible candidates must have:
- Real, demonstrable experience in an MSP servicing small to medium sized businesses
- Experience providing remote desktop support to end users across diverse subject areas
- Experience with RMM, attended & unattended remote access tools, and other conventions of MSP and remote support (centralized management of AV and other multitenant concepts)
- Comfort working with non-technical end users via phone, text, and email from start to resolution of their issue
- Experience with ticketing systems, and knowledge of ITIL standards, priorities, and SLA
- Functional knowledge of domain-based business environments, group policy, etc
- Experiencing with business networking:
- Rock solid understanding of IPv4/routing/packet path/etc
- VLANs
- Business grade routers/firewalls/UTM devices (pfSense/OPNSense, Sophos, Sonicwall, etc)
- Managed switches
- ISP connectivity
- VPNs: Site to Site, SSL, Client, etc
- Experience with VoIP/telephony
This is not an entry level position. We are seeking to add horsepower to our team and increase accountability across the board. This position is responsible for maintaining their scorecard items: ‘Monthly running average of tickets closed per day’; however, we pride ourselves on NOT micromanaging our employees. We are a casual environment focused on getting our job done with camaraderie and support from each other.
In addition to competitive pay (commensurate with experience and skills), we offer a comprehensive benefits package, ‘flexible PTO’ (no accruals, vestment, etc.), an open/honest work environment, profit sharing, and this position is 100% work-from-home.
If you are a professional IT Helpdesk Analyst capable of performing at this level, please apply.
Company DescriptionWe’re a group of people who specialize in IT, but not just general IT support. We provide IT solutions specifically designed for the dental industry. In our 18 years, we’ve grown into one of the largest dental-specific Managed Services Providers in the United States. Digital Technology Partners was founded to fill a void in the dental industry, and it’s a void we continue to fill because we understand the technology that dental practices require to be successful. The “Partners” in our name refers to our partnerships with our clients across the country who count on us as their IT partners. We pride ourselves on developing relationships with our clients. When our clients succeed, we succeed.
Our employees are key to our success. Not to be "cliche" but you are our greatest asset. We believe in open, honest, and transparent communication. We run on a Business Management system that promotes open communication, and transparency that includes sharing all of our financial data with every employee. We want our employees to know how we make (and loose) money. We are vested in your success, and both of our futures. If you are looking for a company you can make a career at, and love the team you work with, hit the apply button. If you make it through our process, you will be welcomed by other likeminded professionals who will be happy to have you.
Company Description
We’re a group of people who specialize in IT, but not just general IT support. We provide IT solutions specifically designed for the dental industry. In our 18 years, we’ve grown into one of the largest dental-specific Managed Services Providers in the United States. Digital Technology Partners was founded to fill a void in the dental industry, and it’s a void we continue to fill because we understand the technology that dental practices require to be successful. The “Partners” in our name refers to our partnerships with our clients across the country who count on us as their IT partners. We pride ourselves on developing relationships with our clients. When our clients succeed, we succeed.\r\n\r\nOur employees are key to our success. Not to be "cliche" but you are our greatest asset. We believe in open, honest, and transparent communication. We run on a Business Management system that promotes open communication, and transparency that includes sharing all of our financial data with every employee. We want our employees to know how we make (and loose) money. We are vested in your success, and both of our futures. If you are looking for a company you can make a career at, and love the team you work with, hit the apply button. If you make it through our process, you will be welcomed by other likeminded professionals who will be happy to have you.