Water Ecosystem Support Field Service Technician

Job Description

Job DescriptionJob Title: Water Ecosystem Support Field Service Technician

Company: SonicPure
Location: Johnson City, TN (On-site, with travel)
Type: Full-Time
Compensation: $55,000+ annually, plus bonus and health benefits

About SonicPure

SonicPure (https://sonicpure.com/) is a leading provider of water ecosystem restoration services, delivering innovative solutions that enhance water quality and restore natural environments. With cutting-edge technology and a commitment to sustainability, SonicPure partners with customers and dealers worldwide to create cleaner, healthier aquatic ecosystems.

About the Role

As Water Ecosystem Support Field Service Technician, you will provide both remote and on-site technical support for SonicPure customers and dealers. This hands-on role includes troubleshooting, repairs, and installations, as well as developing strong customer relationships and ensuring systems operate at peak performance. The position requires a solid technical foundation, strong communication skills, and the flexibility to travel globally as needed.

Key Responsibilities

• Provide remote customer and dealer support to resolve technical issues, installations, and general maintenance needs.

• Perform on-site troubleshooting, repairs, and installations at customer locations.

• Escalate and address complex technical issues while implementing effective troubleshooting solutions.

• Build rapport and trust with customers, dealers, and internal staff.

• Log customer issues, track progress and trends, and communicate clearly with all stakeholders.

• Document tickets through closure, including notes, photos, and parts used.

• Monitor equipment performance using telemetry reporting systems; develop tracking reports and performance alerts.

• Offer after-hours technical support as needed.

• Assist in assembling equipment and supporting production staff with technical problem-solving.

• Identify opportunities to enhance product offerings and improve service delivery.

Requirements

• Minimum 5 years of relevant experience, including:

• Electrical systems (technical certifications or coursework, a plus).
• Reading and interpreting schematics; AC/DC low-voltage systems.
• Use of multimeters, crimping/terminating cables.
• Basic networking (IP, DHCP, VPN) for telemetry systems.

• Experience with customer support software, databases, and ticketing systems.

• Valid driver's license and passport; authorized to work in the U.S.

• Ability to lift and carry up to 50 lbs, work outdoors on boats/docks, climb ladders, and stand for extended periods.

• Willingness to travel 25-50%, including international travel as needed.

What We Offer

• Salary $55,000+ based on experience, plus performance bonus.

• Health benefits provided.

• Paid travel opportunities, including global projects.

• Hands-on role with career growth potential.

• Opportunity to support innovative, sustainable water restoration technology with real environmental impact.