Director of Property Management

Job Description

Job DescriptionDescription:

Director of Property Operations

Location: Sacramento/Yolo Counties

Department: Property Management/Operations

Reports To: VP of Property Operations

Salary: $100,000 - $145,000 per Year

FSLA Status: Full Time Exempt

Generous Benefits Package includes:

• Medical, Dental, Vision, & Employee Assistant Program ~ Kaiser plan fully covered for Employee and dependents
• Optional Life, Long Term Disability, Critical Illness, Identity Theft Protection and Accident Insurance
• Generous paid time off, including16 paid holidays which includes the week between Christmas and New Years
• 2 Floating Holidays (16 hours)
• 401K Retirement Plan ~ Employer match up to 6% ~ after 6 months service.

SUMMARY

The Director of Property Operations (DPO) is a leadership position responsible for overseeing the operational performance and strategic direction of Mutual Housing’s affordable housing portfolio. Reporting to the Vice President of Property Operations, the DPO manages Regional Managers and Maintenance Supervisor(s) to ensure operational excellence through consistent, high-quality property management that aligns with the organization’s mission and regulatory requirements.

This role plays a critical part in property transitions, lease-ups, budgeting, compliance oversight, and resident satisfaction, while fostering a strong, collaborative workplace culture. The DPO is a key member of the Leadership Team and actively contributes to organizational strategy and cross-departmental initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Team and Portfolio Oversight

• Lead and support Regional Managers and Maintenance Supervisor(s).
• Provide timely key performance indicator updates to the VP of Property Operations.
• Conduct consistent department and team portfolio meetings, strategy sessions and 1:1’s to manage overall portfolio health.
• Develop trust and good rapport with on-site teams. Attend various meetings, sharing the vision of the department with the team. Remove obstacles and deliver on team needs.
• Assist Regional Managers with EE related risk while providing oversight and direction for employee morale.

Strategic and Cross-Functional Collaboration

• Collaborate interdepartmentally on new construction and acquisitions, including budgeting and site planning.
• Work with Compliance, Communications, and Corporate Broker teams to lead marketing and lease-up strategies across the portfolio.
• Review management agreements, MOUs, and operational plans to ensure financials, regulatory and staffing alignment.

Operational Excellence

• Develop and implement operational policies and systems for efficiency and consistency.
• Develop, implement and manage to annual portfolio goals for operational excellence.
• Lead interdepartmental collaboration, ensuring staff training/development, regulatory compliance knowledge, legal adherence, risk management and physical portfolio sustainability are maintained in accordance with departmental requirements.
• Monitor and supervise property-level compliance, financials, and maintenance through physical inspections, audits and reporting. Ensure KPI’s are achieved. Maximize strengths of portfolio operations and elevate identified risk for resolution.
• Regularly meet and report up to VP of Property Operations adherence and/or deficiency to operational excellence.
• Facilitate effective communication between site teams and the corporate office, ensuring appropriate monitoring and control of property issues.
• Ensures adherence to fair housing laws and affirmative marketing requirements. Demonstrated knowledge of 504 regulations and collaboratively interacts with this process in situations requiring resolution.
• Minimize and mitigate overall portfolio risk (i.e. EE and resident concerns, physical, financial, regulatory, legal, etc).

Customer Service and Resident Relations

• Oversee resolution of resident concerns and ensure timely, appropriate responses. Elevate identified or potential risk, where applicable.
• Monitor resident housing stability efforts. Guide the team on ways to maximize mission-based effort while managing portfolio objectives.
• Facilitate resident satisfaction and support community-building efforts in collaboration with all internal departments and third-party service providers.

Financial Performance

• Ensure fiscal health of each community through financial report audit, budget oversight, variance analysis, and corrective action planning.
• Ensure adherence to financial resident rent and collection efforts.
• Guide the annual budget process in collaboration with Asset Management and Regional Managers. Review budgets for conformance with operational goals and consistency across portfolio. Assess financial impacts and elevate any potential or identified risk during budgeting process.
• Oversee vendor relations, adherence to contracts and negotiate favorable rates and terms. Regularly review for performance and maximizing economies of scale.

Regulatory and Physical Standards

• Ensure properties meet all compliance, maintenance, and safety standards.
• Work with Compliance staff to support existing portfolio metrics, lease-up reporting and investor reviews.
• Conduct regular property walks and participate in external inspections.
• Track and monitor metrics such as unit turns, work orders, and vacancy rates to ensure performance goals are met.
• Culture and Work Environment
• Foster a supportive and professional culture that encourages teamwork, accountability, learning, and cooperation between all departments.
• Promote Mutual Housing’s mission, values, and recognition programs.
• Other duties as assigned.

SUPERVISORY RESPONSIBILTIES

• Hire, train, and manage Property Operations staff in alignment with organizational policy and values.
• Evaluate performance, coach for development, and ensure effective employee relations practices.
• Ensure timely staffing with qualified personnel and proper implementation of onboarding and ongoing training.
• Partner with the Property Operations Training Manager to ensure current team-wide property management knowledge, software proficiency and compliance.
• Guide and mentor staff through company growth and change, maintaining high morale and mission alignment.
• Serve as a key liaison to the VP of Property Operations, communicating important initiatives, risks, and team updates.

Requirements:

REQUIRED QUALIFICATIONS

• Working knowledge of local, state, and federal housing laws including Fair Housing, ADA/504, and Landlord/Tenant laws.
• Minimum of 10 years’ experience in property management or operations, including 3 years in senior-level supervisory roles in affordable housing.
• Current CA DRE Broker’s License required OR must possess a valid CA Department of Real Estate Sales License and be able to obtain a CA DRE Broker’s License within 6 months of hire; Broker’s License must remain current.
• Experience managing affordable housing communities with service-enriched or community-building components.
• Proficiency in affordable housing regulations such as HUD, LIHTC, Tax-Exempt Bonds, RHCP, CHRP, CHFA, and AHP.
• High proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Understanding of regulatory agreements and the ability to interpret them.
• Proven leadership and strategic thinking skills with a demonstrated ability to manage department-wide operations and drive organizational performance.
• Advanced understanding of financial data from property management software and tools
• YARDI Voyager experience, preferred.
• Strong commitment to Mutual Housing’s mission, values, and culture.
• Ability to facilitate meetings, engage teams, and build collaborative work environments.
• Willingness to travel locally and occasionally out of the area; must have reliable transportation and valid driver’s license.
• Direct experience with property acquisitions, lease-ups, budgeting, proformas, and operational planning.
• Strong knowledge of employment law, compensation, ADA, and personnel policies.
• Affiliations with industry groups such as AHMA, NAR, CAA, IREM, or local housing agencies preferred.
• Excellent verbal and written communication skills in English; fluency in a second language commonly used in the Sacramento/Yolo region is a plus.

ACCOUNTABILITY

Under minimal supervision, the Director of Property Operations exercises independent discretion in the performance of most job responsibilities. The role requires considerable latitude in decision-making, with work reviewed primarily to ensure strategic objectives are met. The DPO’s decisions significantly impact major projects, organizational goals, and financial performance. This role establishes project objectives, delegates assignments, and ensures alignment with the organization’s mission.

EDUCATION AND EXPERIENCE

• High school diploma required; a four-year degree in Business, Real Estate, or a related field is strongly preferred.
• A minimum of 10 years of experience in Property Management/Operations (or a closely related field) with progressive leadership responsibility.
• At least 10 years of supervisory experience, including a minimum of 3 years in a senior department management role.
• Prior affordable housing experience as a Regional Manager is required.
• Certified Property Manager® (CPM) or a similar industry designation is preferred.

LANGUAGE ABILITY

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, regulatory agreements, MOUs, management plans, and procedure manuals.
• Ability to write routine reports and correspondence clearly and professionally.
• Ability to speak effectively before groups of residents, staff, or external stakeholders.

MATH ABILITY

• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Ability to compute rates, ratios, and percentages, and to interpret and draw bar graphs.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIORMENT / PHYSICAL DEMANDS

• Must be able to push/pull objects under 30 pounds, walk, climb stairs, and enter/exit construction sites that may lack traditional access points.
• Required to stand and walk for extended periods and work in varying outdoor weather conditions.
• Ability to read fine print, speak clearly, and understand verbal instructions in English.
• Must be able to concentrate on detailed work in both office and field settings with moderate interruptions.
• Typical office noise is moderate, but job site environments can be significantly louder.

#zip