Job Description
Job DescriptionLegal Assistant for Elder Abuse
The Legal Assistant Elder Abuse plays a vital dual role in ensuring both the administrative and substantive support of elder abuse litigation cases. This position combines responsibilities from case management and medical records coordination, serving as a central point of contact for clients, providers, attorneys, and internal teams. The role requires strong organizational skills, excellent communication, and a compassionate approach to vulnerable clients.
Key Responsibilities
Client Communication & Onboarding
· Initiate client contact within 24 hours of case assignment and provide compassionate guidance through the intake process.· Confirm and update contact information, identify heirs, and collect critical documentation (POA, death certificates, etc.).
· Explain litigation timelines, expectations, and next steps to clients clearly and empathetically.
· Coordinate and prepare opening documents including Attorney-Client Agreements, HIPAA/HITECH forms, and privilege notices.Records Coordination & Compliance
· Review intake documentation and assess case file completeness.
· Request, collect, and organize all necessary medical and legal records (hospital, nursing home, law enforcement, etc.) within 24–48 hours of case intake.
· Ensure proper notice placement with government health programs (Medicare, Medicaid, IEHP, etc.).
· Confirm all documentation complies with HIPAA and confidentiality obligations.
· Obtain and organize law enforcement records, incident reports, photos, videos, and death certificates where applicable.
Case Oversight & Strategic Advancement
· Monitor and update the MR (Medical Records) Tracker; troubleshoot delays and ensure timely follow-ups.
· Work with attorneys and paralegals to ensure merit review materials are complete and submitted on time.
· Track litigation benchmarks including claim filings, service of complaint, discovery, and mediation prep.· Organize witness statements, liability evidence, declarations, and other supporting materials.
· For serious injury cases, ensure documentation of policy limits and critical medical or insurance data.
Discovery & Litigation Support
· Assist in coordinating depositions, including scheduling and prepping clients.
· Track propounded and received discovery and ensure attorney follow-up on meet & confer requirements.Settlement & Lien Support
· Support mediation prep by organizing accurate damages memos, lien summaries, and billing documents.
· Coordinate lien intake, CPLs, ICD codes, and final demand tracking.
· Communicate with lienholders and ensure accurate and timely resolution post-settlement.
Client Advocacy & Satisfaction· Educate clients on expectations related to lost wages, credit impacts, and general case progress.· Provide biweekly client check-ins and maintain a strong service standard throughout the litigation process.· Proactively resolve client concerns, escalate issues as needed, and support collection of positive feedback.Documentation & System Management
· Maintain up-to-date and accurate case entries in the firm’s case management system (e.g., Litify).· Digitize and categorize all documents per firm protocols· Ensure timely scanning, naming, and uploading of all case documents for both physical and digital files.· Keep master case list updated, removing inactive cases and maintaining document integrity.
Qualifications & Skills· Minimum 2 years of experience in a legal, healthcare, or case management setting (elder abuse/personal injury preferred).
· Excellent written and verbal communication skills
· Strong organizational and multitasking abilities with meticulous attention to detail.
· Working knowledge of medical terminology, legal procedures, and HIPAA standards.
· Proficient in Microsoft Word, Excel, Outlook, and case management platforms (Litify preferred).
· Compassionate, professional demeanor and ability to work under pressure
Compensation & Benefits
· Competitive salary based on experiencs
· Medical, Dental, and Vision Insurance
· 401(k) plan
· Paid Time Off (PTO): 4 personal, 6 sick days· Paid holidays· Free parking· Growth and training opportunities in a collaborative team environment