Hotel Guest Service Representative At Comfort Inn

Job Description

Job Description

Comfort Inn in Painesville, OH is looking for one hotel guest service representative to join our 24 person strong team. We are located on 7581 Auburn Rd. Our ideal candidate is a self-starter, punctual, and reliable.

Benefits

• Paid Time Off

Responsibilities

If you want to be a part of a GREAT TEAM...Join Us!!!

Must be able to work holidays and weekends as needed.

Job Summary:

We are seeking a friendly and customer-oriented Guest Service Agent to join our team. As a Guest Service Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is comfortable and enjoyable. If you have a passion for hospitality and enjoy working in a fast-paced environment, we would love to hear from you.

Duties:

- Greet guests upon arrival and assist with check-in and check-out processes

- Provide information about hotel amenities, services, and local attractions

- Handle guest inquiries, requests, and complaints in a professional and timely manner

- Process reservations and manage room assignments

- Conduct night audit procedures to ensure accuracy of guest accounts

- Operate phone systems to handle incoming calls and transfer to appropriate departments

- Maintain cleanliness and organization of the front desk area

- Assist with guest relations by addressing concerns and resolving issues promptly

- Collaborate with other hotel staff to ensure seamless guest experiences

Skills:

- Excellent guest service skills with the ability to anticipate needs and exceed expectations

- Proficient in night audit procedures, including reconciling accounts and generating reports

- Strong phone etiquette and communication skills

- Familiarity with various phone systems and ability to handle multiple lines

- Multilingual abilities are a plus, particularly in [languages]

- Knowledge of hotel management software systems (e.g., [software name]) is preferred

- Strong problem-solving skills and ability to remain calm under pressure

- Attention to detail and ability to multitask effectively in a fast-paced environment

- Previous experience in hospitality or customer service is highly desirable

If you are passionate about providing exceptional guest service and thrive in a dynamic hospitality environment, we invite you to apply for the Guest Service Agent position. We offer competitive compensation, opportunities for growth within the company, and a supportive team-oriented work environment.

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Job Types: Full-time, Part-time

Benefits:

• Paid time off

Qualifications

• Computer Knowledge
• Great Guest Service Skills
• Attention to Detail
• Schedule Flexibility
• Able to work some weekends
• Able to work as a team and alone

We are looking forward to receiving your application. Thank you.

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