Residential Area Manager
Job Description
Job DescriptionDescription:
Under the general supervision of the Regional Director of Wisconsin, the Residential Area Manager (RAM) is responsible for offering leadership and guidance for a designated area of residences. The RAM oversees and manages the day-to-day operations of quality residential facilities and programs, ensuring an optimal quality of life for the individuals served.
Required Competencies: In addition to meeting the competencies of the DSP, ARM, and RM positions
• Demonstrates adherence to St. Coletta’s Code of Conduct, Franciscan and Business Values at all times.
• Understanding of and adherence to all St. Coletta of WI policies and procedures.
• Ability to maintain strict confidentiality.
• Ability to effectively lead and manage others.
• Possesses a professional level of written/verbal communication skills.
• Possesses a strong understanding of RM training requirements and how to maintain training compliance.
• Familiarity with CARF standards, funding sources, licensing requirements.
• An ability to identify problems, determine solutions, and actively work to resolve issues by focusing on listening and understanding.
• An ability to independently respond and resolve crisis situations.
• Demonstrates an active interest in and can enhance and apply new skills.
• Strong organizational skills and an ability to meet deadlines.
• An understanding of budgetary processes and the skill to maintain approved budgets.
• Ability to guide others in mastering new systems, processes, or programs.
• Ability to establish and expertly manage professional and interpersonal relationships with all members of the organization and external stakeholders.
Essential Duties and Responsibilities: include the following. Other duties may be assigned.
• Provides leadership and oversight for the day-to-day operations of their assigned homes, ensuring the delivery of high-quality care and home settings.
• Communicates effectively (face-to-face, verbal, written, digital) and works collaboratively with co-workers, stakeholders, and other departments.
Supports and develops Residential Managers’ and Assistant Residential Managers’ knowledge, skills, and abilities so they may fulfill their current and future job/roles more effectively.
• Identifies employees with an aptitude to grow within the organization and provide them with the resources, goals, and follow up to support a healthy succession plan for the area.
• Leads the hiring process for selecting new staff members and builds a solid direct care staff team capable of handling and adjusting to change as necessary.
• Trains new Leadership, ensuring effective onboarding and successful transition from classroom to in-home on-the-job training.
• Supports Residential Managers with employee relations issues including corrective action, investigations, and re-training
• Supports Residential Managers with performance evaluations and employee goal development.
• Audits client funds, medication administration policy adherence, timely MAPs, and other expectations and processes of the Residential Home.
• Performs regular onsite visits of the residential homes to review overall cleanliness and maintenance of the home ensuring it achieves St. Coletta branding standards.
• Reviews incidents and accidents to ensure employees execute high-quality care of the persons served in accordance with their Individual Service Plan (ISP) and take appropriate plan of correction when necessary.
• Ensures services are provided in accordance with CARF standards, funding sources, licensing agency requirements, and organizational policies.
• Reviews documentation, data entry, and written reports in a timely manner, meeting organizational deadlines.
• May serve in direct care depending on the needs of the homes.
• Participates in the on-call rotation
• Adheres to St. Coletta policies and procedures.
Supervisory Responsibilities:
Supervises Residential Managers working in their assigned group of homes.
Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
Must have a High School Diploma or equivalent, post-secondary education (degree or certification) in a related field preferred. Demonstrated proficiency of one to three years related work experience or an equivalent combination of training or experience.
Language Skills:
Must possess excellent verbal and written communication skills. Ability to read and interpret documents such as medical orders, safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to problem solve and effectively respond to and resolve problems and emergency situations.
Computer Skills:
Knowledge of Microsoft Office Suite Products, Therap, HRIS, Internet, and email. Ability to learn, teach others, and utilize software programs
Certificates, Licenses, Registrations:
Valid driver’s license with a past driving record that meets the standards set forth by the organization. Ability to complete and maintain all required training in accordance with organizational requirements and County, State, and Federal regulations.
Driving Requirements:
This position may require the employee to operate a 15-passenger van and/or lift bus. This position may also require the use of the employee’s personal vehicle, which would require valid vehicle insurance.
Other Skills and Abilities:
Ability to respond to and de-escalate behavioral issues. Strong organizational, time management, and interpersonal skills. Ability to maintain confidentiality. Ability to make sound decisions and problem solve. Ability to establish and maintain effective professional working relationships. Ability to be flexible to meet the needs of the organization.
Other Qualifications:
Knowledge of developmental disabilities. Supervisory experience. Experience working in a human service-related field in a CARF accredited facility desired. Ability to maintain a flexible work schedule that allows for visibility in assigned areas when persons served and staff are present.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; use hands to finger, handle, or feel; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close, distance, and peripheral vision; depth perception, and ability to adjust focus.