Job Description
Job Description
Duties and Responsibilities
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Ensure an excellent customer experience for every customer and maintain culture of customer satisfaction and high quality standards
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Manage overall operations of the facility including equipment and computer controls
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Achieve profit goals for both Spring and Jersey Village location
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Ensure that a high level of cleanliness is always maintained in the tunnel, customer areas, vacuum lot, and backroom
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Maintain safe environment and work experience
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Provide operational reports as needed by owner
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Identify and resolve customer complaints
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Manage compliance of government standards
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Hire and ensure all employees and managers are trained according to policies
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Complete all administrative tasks in an organized, timely manner
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Oversee inventory management
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Deliver bank deposits
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Minimize company losses and damage claims while controlling costs
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Hold meetings to conform with company standards
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Maintain constant training of personnel on systems and procedures
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Maintain efficient personnel scheduling
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Assess performance and skill of all employees and conduct performance reviews
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Maintain vendor relations and build new client relations
Working Conditions
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All work performed will be done outside in all types of weather
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Moving vehicles heighten safety concerns, must stay alert and aware of surroundings
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Mobility, nimbleness, and the ability to bend, stoop, reach and lift heavy objects
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Requires 50+ hours per week
Preferred
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Management experience
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Good customer service skills
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Good communication skills
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Good organization skills
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Meets basic management competencies
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Budgeting and P&L experience
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Professional look and demeanor
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Positive, self-motivated attitude
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Mechanically inclined
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Basic understanding of computer software
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Must be 21 years old with high school diploma or equivalent
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Must pass background and other pre-employment checks
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Car wash management experience
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Highly energetic, outgoing, & personable
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Previous car wash experience
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Bi-lingual (Spanish) is a plus