Job Description
Job DescriptionJob SummaryWe are seeking a dedicated and experienced Shop Manager to oversee our automotive service and detail department. The ideal candidate will have a strong background in automotive diagnostics and repair, along with excellent leadership skills to manage a team of service technicians and detail employees. Responsibilities
- Manage daily operations of the service and detail department, ensuring efficient workflow processes are utilized and providing leadership to maximize productivity.
- Supervise and train service technicians and detail employees.
- Improve utilization of Tekmetric and improve related processes and reporting including service activity profitability reporting and inventory management.
- Responsible for organization of shop.
- Manage the flow of service department paperwork, including manuals, invoices, repair orders, and maintenance records
- Maintain high levels of customer satisfaction by addressing concerns and resolving issues promptly.
- Collaborate with the sales team and other departments.
- Contribute to goal setting for employees and lead quarterly performance review discussions with employees.
- Monitor inventory levels of parts and supplies, placing orders as necessary to maintain stock.
Qualifications
- High school diploma or GED required bachelor’s degree preferred
- Familiarity with automotive diagnostics, troubleshooting techniques, automotive repair and vehicle maintenance practices.
- Experience in customer service is preferred.
- Strong leadership abilities to motivate and manage a diverse team of service technicians and detail employees.
- Effective communication skills for interacting with customers and staff alike.