Job Description
Job DescriptionCustomer Service Representative$21.008 am – 5 pm/ Day Shift / Onsite/ContractWhat Matters Most
- Competitive Pay of $30.00 per hour plus additional compensation
- Schedule: Mon – Fri / 8 am – 5 pm
- Location: Houston, TX 77020
- Contract with career growth and stability
- Weekly Pay with direct deposit or pay card
- When you work through The Reserves Network, you are eligible to enroll in dental, vision, and medical insurance as well as 401K, direct deposit, and our referral bonus program
Job DescriptionThis position is responsible for researching and reviewing inquiries by using various work order systems and Databases, eliciting requirements and translating them into functional documentation, reviewing and analyzing documentation for 311 customer service level agreements.Responsibilities:
- Evaluating workflows, processes, and various operations systems to provide business use cases, providing support and problem-resolution on day-to-day issues.
- Collaborating with work order team members and analyzing data performance needs, maintaining and monitoring various records and reports, and engaging with internal and external stakeholders throughout the project lifecycle.
- Performs special projects as assigned. May provide information to customers on the work being performed at their residence. May create work orders/inspections for further investigations into the complaint.
- May contact other utility companies to release services on completed work. Will train employees.
Qualifications and Requirements:
- Must have a valid Texas driver's License
- High school diploma or a GED.
- Two years of administrative or customer service-related experience are required
Benefits and Perks:
- $21.00 per hr
- Medical Benefits via agency
- Holidays
- Training & Growth
Your New Organization:One of the largest employers in the state of Texas, with its Corporate Headquarters in Downtown Houston.Your Career Partner:The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
The base pay range for this position is $21.00, excluding benefits, bonuses, or other compensation. Your final compensation will depend on your skills, qualifications, experience, location, and internal pay equity. Please note, hiring at the top of the range is uncommon to allow room for future growth.