Job Description
Job Description
16.25/hour 6am -10pm
17.25/hour 10pm - 6am
Multiple Shift Options
On-site 5 days a week - one day on the weekend / one day off during M-F
What You'll Do:
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers' locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber's alarms are working properly.
- Accurately document all responses for the alarm on the computer.
- Learn and use new software to complete multiple tasks.
- Engage in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster your professional growth with our team.
- No sales/surveys - just calling customers.
Qualifications
Skills Needed:
- Must be 18 years of age or older with a high school diploma or GED.
- Prior customer service experience preferred.
- Ability to type a minimum of 40 wpm.
- We are a 24/7 business to protect our subscribers. To ensure each team member gets schedule flexibility you must be willing to work 1 weekend day each week or every other weekend. You also must be willing to work holidays.
- Ability to make a 6 month commitment to work here.
- Must be able to pass a 2 week fully-paid training class.
- Must be able to pass a pre-employment drug test and background check.