Job Description
Job Description
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we're here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world.
About the Opportunity
StubHub is seeking a passionate and strategic Research Operations Manager to join our Consumer Experience team and lead key research initiatives that shape the future of how fans discover, buy, and sell tickets on StubHub. As the Research Operations Manager, you'll build and own the systems, tools, processes, and programs that empower researchers to do their best work. You'll partner closely with UX Researchers, Designers, Product Managers, and Data teams to optimize how we plan, conduct, and share research. At StubHub, our mission is to be the global destination for live events, delivering an intuitive, seamless experience that anticipates what fans want before they even ask. UX Research is at the heart of this mission, ensuring that the voice of the user drives every decision we make.
The Consumer Experience (CX) team at StubHub owns the end-to-end journey for fans discovering, buying, and selling tickets to their favorite live events across our web and mobile platforms. You'll play a critical role in shaping this experience by uncovering deep insights into our users' needs, behaviors, and motivations and transforming those insights into clear guidance for business, product, and design decisions.
Location: Hybrid (3 days in office/2 days remote) – New York, NY
What You'll Do:
- Build and Scale Research Infrastructure: Design and implement scalable systems, tools, and processes that streamline study planning, execution, and delivery.
- Manage Research Tools and Platforms: Oversee licensing, onboarding, and optimization of research platforms (e.g., participant recruitment, survey tools, repository systems).
- Drive Operational Excellence: Create and refine processes for project intake, prioritization, documentation, and knowledge sharing across the UXR team.
- Champion Knowledge Management: Build and maintain centralized repositories that make insights easy to find, share, and act on.
- Enable Research Quality and Consistency: Develop templates, guidelines, and toolkits that promote rigor and consistency across research efforts.
- Partner Cross-Functionally: Collaborate with UX leadership, Product Ops, and Data to integrate research operations with broader product and design processes.
- Support UXR Team Growth: Identify operational gaps, forecast resource needs, and help onboard and support new team members.
What You've Done:
- 5+ years of experience inResearch Operations, Program Management, UX Operations, or a similar role supporting a Product or Research organization.
- Proven success building and scaling operational systems or programs in a high-growth or cross-functional environment.
- Strong understanding of UX or user research workflows, methodologies, and tools.
- Experience managing vendor relationships, budgets, and procurement for research tools or services.
- Excellent communication and collaboration skills, with the ability to partner effectively across disciplines and levels of seniority.
- Passion for enabling great research and helping teams work smarter, faster, and with greater impact.
Mindset that excels at StubHub:
- A strong desire to learn and grow with the company
- A team-first mindset that prioritizes the success of the company
- Resilience and adaptability in response to changes and challenges
- Proactivity in solving problems and identifying opportunities to improve
What We Offer:
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes enticing stock incentives, aligning with our commitment to recognizing and valuing your contributions.
- Flexible Time Off: Embrace a healthy work-life balance with unlimited Flex Time Off, providing you the flexibility to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package, featuring 401k, and premium Health, Vision, and Dental Insurance options.
The anticipated gross base pay range is below for this role. Actual compensation will vary depending on factors such as a candidate's qualifications, skills, experience, and competencies. Base annual salary is one component of StubHub's total compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits.
Salary Range$200,000—$250,000 USDAbout UsStubHub is the world's leading marketplace to buy and sell tickets to any live event, anywhere. Through StubHub in North America and viagogo, our international platform, we service customers in 195 countries in 33 languages and 49 available currencies. With more than 300 million tickets available annually on our platform to events around the world -- from sports to music, comedy to dance, festivals to theater -- StubHub offers the safest, most convenient way to buy or sell tickets to the most memorable live experiences. Come join our team for a front-row seat to the action. For California Residents: California Job Applicant Privacy Notice found hereWe are an equal opportunity employer and value diversity on our team. We do not discriminate on the basis of race, color, religion, sex, national origin, gender, sexual orientation, age, disability, veteran status, or any other legally protected status.