Job Description
Job Description
SUMMARY:
The Service Technician is responsible for providing hands-on and remote technical support to Hommel-Etamic customers. You will be part of an elite team of specialists who are responsible for new installations and ongoing support to existing installations in the field including troubleshooting, repair, preventative maintenance, training, and programming of Hommel-Etamic high-tech precision measuring systems. As part of the service team you will be self-motivated and will demonstrate professionalism and a positive attitude when servicing our customer needs to improve customer satisfaction, maximize customer retention, and increase profitability.
RESPONSIBILITIES Including but not limited to:
- Install, program, calibrate, maintain and repair our gauging systems
- Train customers in the operation, programming and maintenance of our gauging systems
- Program and run-off customer specific applications
- Troubleshoot complex electro-mechanical systems
- Perform periodic maintenance & calibrations our gauging systems in customer facilities throughout North America and internationally
- Abide by all company policies and procedures
- Complete daily time tracking and reporting
- Complete daily expense tracking and reporting
- Work to a budget
REQUIREMENTS
- Ability to work a flexible schedule and adapt to changing work schedules
- Up to 90% travel
- Valid driver’s license and clean driving record provided annually
- Critical thinker with strong problem-solving skills
- Team player
- Excellent time-management skills
- Excellent interpersonal and communication skills
- Able to read blueprints and electrical schematics
- Knowledge of geometric tolerances (GD&T)
- Accustomed to using mobile tools and applications
- Strong computer skills in word, excel and outlook
- Understanding of installing software, hardware and drivers on computer systems
- Programming experience with PLC’s (ladder logic) and/or structured text languages (e.g. C++) would be an asset
- Background in the manufacturing industry - metrology experience a definite advantage
- Strong analytical skills
- Electromechanical aptitude
- U.S. Citizenship or qualified U.S. worker
EDUCATION AND EXPERIENCE
- High School Diploma / GED required. Technical diploma in mechatronics, manufacturing methods or similar is preferred, college preferred
- 3 – 5 years of industrial/manufacturing experience
- Experience in a customer support role a definite advantage
PHYSICAL REQUIREMENTS
The physical requirements must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use of hands or fingers to handle, or feel objects, tools or controls and keyboarding; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Vision must be correctable so that employee may visually detect scratches and digs. The employee must occasionally lift and/or move up to 50 pounds.
Company DescriptionJenoptik is an industry leader in high performance optical systems and healthcare & industry solutions. Optical technologies are the very basis of our business. Our customers primarily include companies in the semiconductor equipment, automotive and automotive supplier, medical technology, defense and security as well as the aviation industries. With more than 30 facilities across the globe and 8 offices in the US, Jenoptik is present in more than 80 countries. Join us to make a difference and experience Sharing Excellence on a global scale.
Company Description
Jenoptik is an industry leader in high performance optical systems and healthcare & industry solutions. Optical technologies are the very basis of our business. Our customers primarily include companies in the semiconductor equipment, automotive and automotive supplier, medical technology, defense and security as well as the aviation industries. With more than 30 facilities across the globe and 8 offices in the US, Jenoptik is present in more than 80 countries. Join us to make a difference and experience Sharing Excellence on a global scale.