Job Description
Job Description
Vested Networks strives to employ outstanding associates to join our growing team! We look for the below attributes:
● Positive attitude: Possessing a positive and joyful attitude will assist in your positive and joyful results.
● Self-motivation: Aptitude to do what needs to be done, without influence from other people or situations.
● Competitive drive: Ability to deliver better value and quality than competitors.
● Entrepreneurial personality: Adeptness to identify a need (any need) and fill it, no matter the task.
● Extremely punctual and detail oriented, taking notes.
● Valid driver's license without restrictions.
● Excellent written and verbal communication skills.
● Organized and task oriented.
● Honest and places a high value on integrity.
What this role will look like:
● Installation Technicians
● Installation and Maintenance: Execute the installation and maintenance of business VoIP phone systems with a focus on accuracy and efficiency.
● Networking: Base understanding of Routing/Switching with a capacity to learn on your feet. Handle onsite cabling for VoIP equipment when needed
● Technical Training: Participate in training for the implementation of network equipment, learning on how to implement new networking equipment, including but not limited to Mikrotik, to ensure a thorough understanding of the systems.
● Out of Town: Out of town installs, sometimes resulting in back to back weeks away. Always returning by EOD Friday.
● Customer Support:
● Provide comprehensive training to customer office staff following successful system installation.
● Handle onsite cabling for VoIP equipment.
● Respond to support issues via phone and email through a ticketing system, ensuring timely resolutions.
● On-Call Support (Optional): Participate in the on-call rotation, providing second-line support for technicians currently on call.
● Network Configuration: Assist with the configuration and maintenance of networks for customers using Vested Networks routers.
● Collaboration and Improvement:
○ Collaborate with colleagues by sharing ideas and contributing to team discussions.
○ Contribute to operational improvements at Vested Networks through proactive engagement and support.
Schedule:
● Day shift (May require after hours)
● Monday to Friday
Ability to Commute/Relocate:
● Lewisville, TX 75057 (Required)
Experience:
● Education in networking and troubleshooting is preferred and/or 2-3 years of experience with network and/or VOIP troubleshooting
● Comprehensive understanding of network services such as DNS, DHCP, Port Forwarding, etc.
● In-depth understanding and practical knowledge of networking systems such as LAN, firewalls, routers, and printers
● Ability to analyze and evaluate networks, identify issues, and provide solutions to ensure networks are operating efficiently
● Ability to manage several projects simultaneously from design to implementation
● Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology
● Ability to thoroughly document and notate issues/resolutions performed throughout the troubleshooting process.
● Ability to answer phone calls and troubleshoot issues in a timely manner in a call center environment
License/Certification:
● Driver's License (Required)
Work Location:
● One location
Company's website:
Company DescriptionJoin a growing company with a fast-paced and engaging work environment that encourages team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking, and dedication to consistently exceeding client expectations.
Company Description
Join a growing company with a fast-paced and engaging work environment that encourages team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking, and dedication to consistently exceeding client expectations.