Resort Maintenance Manager

Job Description

Job Description

Cabot
Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Citrus Farms
Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

Position Overview
As the Engineering Manager, you are a key member of the Cabot Citrus Farms team and will be instrumental in building on Cabot’s legacy of world-leading golf destinations. You will be tasked with overseeing the overall function of the property, maintaining operation and functionality throughout. Your knowledge of high-end resort facilities and engineering – combined with your attentiveness, efficiency, and commitment – will ensure that Cabot Citrus Farms remains a safe, clean, presentable, and enjoyable workplace and travel destination for our team members, partners, and guests. You will maintain a daily presence on-site and build strong relationships with team members, community stakeholders, guests, and prospective real estate buyers. You embody Cabot’s values and positively represent the Cabot brand, helping to set team expectations for the resort’s high standard and acting as an ambassador and role model of exceptional service. 

Key Responsibilities

• Identify and rectify any general maintenance issues within the property
• Supervise and coordinate the daily activities of the maintenance team
• Provide effective leadership, giving direction to individual department staff, and motivating and supporting them to achieve Cabot’s vision and objectives
• Plan for professional development and training activities for subordinates
• Manage departmental employment activities including recruitment and selection, training, development, retention, and performance management, etc.
• Participate in the annual budgetary process to optimize financial performance
• Research and improve methods to operate projects under current market conditions
• Plan preventative maintenance schedules and other breakdown management and fault reporting systems on all building equipment and monitor mechanical HVAC systems, plumbing, electrical, and building structural elements
• Prioritize work to meet the operational needs of the property
• Coordinate repair work, contractor access, and work inspections
• Train departmental staff in all emergency procedures and general crisis management 
• Follow up with guest complaint issues to ensure the highest level of guest satisfaction
• Oversee all operational policies, procedures, controls, and fee structures to ensure the safekeeping of assets, inventory, and resources
• Model Cabot’s culture and exemplify our shared values on a day-to-day basis
• Conduct regular team meetings to ensure two-way communication is maintained
• Ensure a safe work environment is always maintained with a commitment to working safely
• Other duties as assigned

Qualifications

• Minimum 5+ years of experience in a management or supervisory role 
• Experience in carpentry, plumbing, heating, electrical, HVAC, electronic diagnostics, water treatment 
• Must be detail-oriented and able to prioritize, communicate effectively, and multi-task
• Certified Pool Operator or experience with aquatic engineering, a huge plus
• Be flexible with your work schedule and be available to work weekends/evenings as required
• High school or equivalent education required – University degree or College diploma, an asset
• Proven ability to successfully lead and motivate colleagues
• Proficiency with computer software including Microsoft Office Suite, Outlook, Springer-Miller Host, Yellow Dog inventory system, etc
• Exceptional organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment
• Must be self-directed, and motivated, and demonstrate exceptional customer service and interpersonal skills
• Excellent ability to communicate, concisely, and openly in all interactions (verbal and written)
• Ability to exercise sound logic and judgment in evaluating situations and utilizing appropriate resources
• Strong conflict resolution/management and decision-making skills
• Demonstrated ability to manage labor effectively
• Effective training and facilitation abilities
• Demonstrated ability to work with maximum accuracy, efficiency, and a high degree of attention to detail
• Focus attention on guest needs, remaining calm and courteous always
• Florida Driver’s License or ability to obtain one
• Work flexible hours – weekends, evenings, and overtime as required
• Excels in a team environment

Working Conditions

• Regular visits to various areas of the golf resort, including maintenance facilities, clubhouses, and construction sites, to oversee projects and assess conditions
• Exposure to outdoor conditions during site inspections, including sun, rain, and varying temperatures
• Engaging in high-pressure situations to troubleshoot and resolve engineering challenges related to resort facilities and infrastructurE
• Adherence to safety regulations and best practices, especially when on construction sites or operating machinery

Benefits

We offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program
• And much more!

Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!

Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.