Job Description
Job Description
Hotel:
Rogers Embassy Suites
3303 Pinnacle Hills Pkwy
Rogers, AR 72758
Front Desk Associate
Full time
Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence
What's in it for you?
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.
- Career Growth & Learning - 40% of our management hires are internal promotions!
- Invest in Your Future - 401(k) plan with company match.
- Comprehensive Health Coverage - Medical, dental, and vision insurance options.
- Paid Time Off & Vacation - Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life - Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact - Make a difference through Atrium's community service and volunteer programs.
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The Embassy Suites Northwest Arkansas is a beautiful hotel, spa, and convention center located in Rogers, AR. We are conveniently located by the Walmart AMP, Top Golf, and the Pinnacle Hills Promenade and a short 20-minute drive from the University of Arkansas, Fayetteville.
The Embassy Suites NW Arkansas holds 400 two-room suites, an indoor pool, gym, a full-service spa, restaurant, and offers an evening reception for guests. When you join the Atrium Hospitality team at the Embassy Suites as a full-time associate, you will have the option to opt into a 401K plan with employer matching, health, vision, and dental insurance, paid-time-off, employer paid life insurance, pet insurance, employee contribution short- and long-term disability options, as well as accident and critical illness options. Work today, get paid today with DailyPay. Come grow with us!
Pay Range: $15.50-$16.28
Make a Difference:
The primary purpose of the Front Desk Associate is to provide superior guest service by fielding all guest inquiries by phone as well as all incoming phone calls with the goal of addressing and resolving any inquiries in an efficient and timely manner.
What You'll Be Doing:
The Front Desk Associate will be tasked with the following duties, responsibilities, and assignments:
- Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension and direct calls to appropriate line.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
- Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
- Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
- Answer basic inquiries, time, extension numbers, outlet hours, etc.
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.
Any and all other work as required to complete the primary purpose of the position.
Bring Your Experience:
Preferred Experience: Previous guest service or reception experience
Preferred Education: High School Diploma or Equivalent
Other Requirements: Weekend and Holiday hours included
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy