Job Description
Job Description
Job purpose
Under the direction of the Director of Table Games, the incumbent is responsible for overall management of all casino Table Games for a particular shift.
Duties and responsibilities
- Exhibit conduct in accordance with all Illinois Gaming Board (IGB) Rules and Regulations, Federal and State laws and regulations, and Company and departmental policies and procedures.
- Perform the duties and responsibilities associated with the IGB Statewide Voluntary Self-Exclusion Program as described in Section A of this ICS.
- Consistently deliver positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees.
- Offer the highest possible level of Customer Service resulting in a maximum level of guest enjoyment and return play.
- Attain maximum product revenue by communicating to the Casino Operations Manager with reference to product mixture, positioning, pricing, as well as the evaluation of new product.
- Recruit, select, train, coach, counsel, recognize, and retain Table Game Supervisors who constantly perform actions and behaviors that reinforce excellence in business operations and guest service.
- Evaluate current business conditions, special events, weather, etc. and staff accordingly.
- Create a work environment that is safe, professional, friendly, and conducive to a high level of morale, productivity, and performance.
- Handle casino guests’ needs, complaints and disputes related to table games and the overall property in a timely, professional manner.
- Distribute cards, dice and tiles, and gaming pits.
- Visually inspect all casino equipment and follow procedures for notification, repair, and replacement.
- Ensure the protection of customers’ rewards and credit lines.
- Maintain confidentiality of all Golden Nugget proprietary information including business processes, customer lists, marketing plans and any other confidential information
- Create and ensure a fun-filled, entertaining, and exciting environment.
- Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Maintain a work environment that is safe, professional, friendly, and conducive to a high level of productivity, performance, and morale.
- Maintain excellent communication skills and interpersonal relations with guests, vendors, visitors, and Golden Nugget staff.
- Display professional conduct, sound judgment, the highest level of professional integrity and a strong work ethic.
- Promote positive public/employee relations at all times.
- Perform any duties on or off-site involving guest services and quality control including, but not limited to, special events, guest giveaways, crowd control, property cleanliness, and other hospitality functions as needed.
- Maintain a clean, safe, hazard-free work environment within area of responsibility.
- Safeguard the confidential information of all employees, department, and company records.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
- Ensure prompt and discrete notification to senior management and/or the Ethics Hotline of any observation of illegal acts and/or internal ethics violations.
- Perform other duties as assigned.
Qualifications
- High School Diploma or equivalent required.
- Bachelor’s degree is preferred.
- Ability to obtain a gaming license.
- Ten (10) years table game experience strongly preferred.
- Two (2) years in a Table Games Supervisor role is preferred.
- Experience in Table Games for multiple games including blackjack, baccarat, and carnival games is required.
- Demonstrated successful performance in a guest service role.
- Must be knowledgeable in all primary casino games and most secondary games.
- Must have solid decision-making, organization, and interpersonal skills.
- Excellent verbal communication skills are required.
- Ability to read and understand all Golden Nugget policies and procedures and an ability to complete standard forms and reports is required.
- The ability to thrive in a fast-paced multi-tasking, hands-on environment.
- Ability to establish and maintain a positive and professional working relationship with all individuals.
- Ability to work flexible schedules, including nights, weekends and holidays is required.
- Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organizational goals.
Benefits
- Medical (HSA available with High Deductible Health Plans)
- Dental
- Vision
- Life, AD&D (including voluntary options for employee, spouse, and/or children)
- Short-term Disability
- Long-term Disability
- 401k with match